Pegasus Driving School
Department of Transport Approved
Driver Training Approved
CODE OF PRACTICE
Code of Practice for Approved
PLEASE NOTE: We adhere to the terms of the
Code of Conduct as set out below.
The DSA and the driving instruction industry
place great emphasis on professional standards and business ethics. The code of
practice has been agreed between DSA and the main bodies representing ADIs; it
is a framework within which all instructors should operate.
The code leaflet can be obtained from any
theory test and driving test centres or phone 0115 901 2500.
- The instructor will at all times
behave in a professional manner towards clients
- Clients will be treated with respect
- The instructor will try to avoid
physical contact with a client except in an emergency or in the normal
course of greeting
- Whilst reserving the right to decide
against giving tuition, the instructor will not act in any way which
contravenes legislation on discrimination.
- The instructor will safeguard and
account for any monies paid in advance by the client in respect of driving
lessons, test fees or for any other purpose and will make the details
available to the client on request.
- The instructor on or before the
first lesson should provide clients with a written copy of his/her terms
of business to include:
- legal identity of the school/instructor with full address and telephone
number at which the instructor or his/her representative can be contacted
- the price and duration of lessons
- the price and conditions for use of a driving school car for the
practical driving test.
- the terms under which cancellation by either party may take place
- procedure for complaints.
- The instructor should check a
client's entitlement to drive the vehicle and his or her ability to read a
number plate at the statutory distance on the first lesson. When
presenting a client for the practical driving test the instructor should
ensure that the client has all the necessary documentation to enable the
client to take the test and that the vehicle is roadworthy.
- Instructors will advise clients when
to apply for their theory and practical driving tests, taking into account
local waiting times and forecast of clients' potential for achieving the
driving test pass standard. The instructor will not cancel or re-arrange a
driving test without the client's agreement. In the event of the
instructor's decision to withhold the use of the school car for the
driving test, sufficient notice should be given to the client to avoid
loss of the DSA test fee.
- The instructor should at all times,
to the best of his or her ability, endeavour to teach the client correct
driving skills according to DSA's recommended syllabus.
- The advertising of driving tuition
shall be honest; claims made shall be capable of verification and comply
with codes of practice set down by the Advertising Standards Authority.
- Advertising that refers to clients'
pass rates should not be open to misinterpretation and the basis on which
the calculation is made should be made clear.
- Complaints by clients should be made
in the first instance to the driving instructor/driving school/ contractor
following the complaints procedure issued.
- Failing agreement or settlement of a
dispute, reference may be made to the DSA's Registrar of Approved Driving
Instructors who will consider the matter and advise accordingly.
- Should the Registrar not be able to
settle the dispute he or she may set up a panel , with representatives
from the ADI industry, to consider the matter further or advise that the
matter should be referred to the courts or other statutory body to be
Should you have a complaint please contact us
in the first instance by telephone or and we will make every effort to come to
an amicable solution. If this fails please put your complaint in writing so
that we can look into the matter further. In the unlikely event that we are
still unable to resolve the matter please contact the DSA Registrar of Approved
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© 1999 [Pegasus Driving School]. All rights reserved.
revised: 10 July 2007