IT and general staff support and training
Software and hardware trouble-shooting
Server set up, installation, migration and maintenance
Network problem identification, cable repair, testing & certification
Equipment hire
Event IT support for artistic projects and conference events
Off-site server contingency (see pdf)
Routine healthchecks and maintenance visits
Remote support and monitoring for key system components
Exchange e-mail system support, e-mail delivery to mobile telephones and tablet devices
System mapping, documentation and audits
Domain management and testing
Backup Internet feeds and multi-feed Internet configuration
May 2011