Supporting your Service

Benchmark Performance makes systems support available when and where it is needed. We provide both on-site and remote Unix and Oracle database support services. Our packages are flexible and specific to our customers needs, and we are able to offer these services without the overhead costs of larger providers.

Our standard telephone support hours are 08:00 - 18:00 Monday to Friday. We also offer full out-of-hours and emergency application support complementing the expertise and working hours of your in-house staff. We liase with your other 3rd party suppliers and hosting partners ensuring you have a single point of contact for all problems and outages. We proactively monitor your applications and recommend changes to increase performance and availability.

If you are in a small IT department, you are most likely to have Microsoft Windows but little Unix or VMS expertise available. We can help by providing remote expert services for your Unix servers and Oracle databases, training your staff on their own systems and setting up procedures and scripts to allow you to manage your Unix infrastructure cost-effectively.

Creating disaster recovery procedures is difficult for most system administrators who rarely build new systems. We will audit your systems and write and test effective recovery procedures.

Clients on support contracts can expect the following:

• Checking hard disk for errors and sufficient space
• Configuration check
• Diagnosing possible hardware issues
• Firewall / security check
• Data Structure Analysis
• Error log analysis
• Problem Identification

Benchmark's customers for support agreements include:

Acco UK, the leading maker of office products which owns brands such as Rexel and Twinlock, Pilkington AGR, the leading maker of automotive glass, as well as several disaster recovery centres: Guardian IT, Compaq and Assurity Europe.

In summary, Benchmark has a track record of successful delivery of major mission critical projects.