J&G Inns Value Policy

We Value Your Comments…

As valued guests Of J&G Inns, we value your custom,

we value your support and, of course,

we value your opinion.

We understand that, from time to time, things may not go according to plan or,

perhaps, you just want to suggest or voice an opinion.

We welcome this and, of course, we value your comments!

Guest Questionnaire

Guest questionnaires are available in all bedrooms and are available if you have had a meal or a drink. These questionnaires are all read by the Management of each respective Inn or Hotel, the Directors, Marketing Manager and myself.

Feedback is always relayed to the staff and we take our guest questionnaires very seriously. Therefore, please take the time to complete these.

Duty Officer

There will always be a senior member of the team on duty, known as the Duty Officer.

If you would like to make a comment directly to them then please ask for the Duty Officer. All comments passed to any member of staff will be logged and these will be read

at frequent intervals by myself or my Management team.

Call Back

As part of Customer Care policy, I will pick 5 guests at random

to call regarding their stay. If you would not like to be called,

please inform reception during your stay.

Our Customer Value Policy

We strive to offer our guests the best possible service & food at all times.

If you are not satisfied with the service or food you have received,

please inform us immediately and we will endeavour to put this right.

If we do not rectify the situation within a reasonable time,

then we do not believe you should be charged for this service or food.

All of our staff are trained and committed to offer this to you at all times.

Finally, if you would like to address any comments to me personally, any member of staff will be able to provide you with my correspondence or e-mail address without question.

Michael Evans

Group Operations Manager ~ J&G Inns Ltd

J&G Inns Value Policy

Phone: +44 (0) 17684 86206

Fax: +44 (0) 17684 86945

Email: enquiries@brackenrigginn.co.uk

Brackenrigg Inn