To promote for the public benefit in the London Borough of Hammersmith & Fulham, the Royal Borough of Kensington and Chelsea, the City of Westminster, the London Borough of Brent and the City of London the provision of services directed towards mediation and conflict resolution between persons, organisations, authorities or groups involved in disputes or interpersonal conflict both generally and in particular many situations where that dispute or conflict results from or may lead to acts of violence, nuisance, vandalism, criminal damage, racial abuse, harassment and anti-social behaviour.
To advance for the public benefit the education of the public, particularly in the London Borough of Hammersmith & Fulham, the Royal Borough of Kensington & Chelsea, the City of Westminster, the London Borough of Brent and the City of London in the purposes and methods of such as mediation and conflict resolution and in particular the understanding of the nature and causes of any such disputes or conflicts and of all means of managing them for the purposes of peaceful resolution in the interests of good citizenship.
1) CALM is opposed to discrimination against any employee, volunteer, member or user of its services on the grounds of gender, age, ethnic origin, nationality, sexuality, class, religion and disability.
2) CALM makes every effort and promotes action to ensure equality of opportunity for the participation in and take-up of its activities and services within the boroughs of Hammersmith and Fulham and Kensington & Chelsea and to tenants of specific housing associations and trusts within the City of Westminster.
3) Recruitment and selection criteria, interview procedures, training content and service delivery is monitored and reviewed at regular intervals to ensure equal opportunity.
Staff / Volunteer and Selection:
Job applications are encouraged and sought from a wide range of communities and backgrounds. Advertising and recruitment use a diverse number of methods to achieve this objective. These include: local, community and ethnic minority press, local radio, volunteer bureau and libraries.
Selection procedures are continually monitored and evaluated for fairness and relevance to the post(s) being offered. Recruitment, selection and work requirements operate in a flexible way to take into account the various needs of potential applicants; e.g. child care arrangements. With volunteer placements and working practices, special consideration will be given to issues such as: times of meetings, supervision sessions and availability patterns.
Composition of the Board of Trustees:
The Board of Trustees endeavours to reflect the population and community that CALM will be serving. To this end, every effort is made to attract representatives of local voluntary / community groups.
Provision of CALM’s Activities and Facilities:
The provision of a mediation service in Hammersmith and Fulham, Kensington and Chelsea and for specific housing associations and trusts within Westminster must be capable of offering a service to all residents, irrespective of status. This involves extensive contact with tenants’ and residents’ associations, community, ethnic and religious groups, C.A.B.’s, community law centres, as well as appropriate publicity and displays in public places. The service should be able to produce publicity materials in languages other than English. The project co-ordinator, as well as volunteers and members of the management committee, should also be involved in presentations, talks and discussions about mediation issues to raise awareness of CALM and the service it offers.
Guidelines for dealing with Racist, Sexist, and Abusive Behaviour:
Behaviour, language, remarks and gestures, which some people might find offensive, should be constructively challenged in an appropriate and positive manner. The Board of Trustees will ensure that disciplinary systems are in place to deal with consistent and serious breaches of behaviour that cannot be addressed through informal channels.
Our role in the mediation process - find out more here
CALM Mediation set up and started in 1995 from a small office at Bishop Creighton House, Lillie Road, London, SW6. Primarily funded by Hammersmith and Fulham Council to effectively assist better communication between their tenants.
The Hammersmith and Fulham Project has since extended the service to all communities and residents throughout the borough.
We have since secured funding in the Royal Borough of Kensington & Chelsea from Environmental Health Noise and Nuisance Department to provide community mediation service for resident of the borough.
We are a registered charity: Charity No. 1101484
Our eight volunteer trustees provides us with a wide range of experience and expertise. All of our trustees contribute their time to help set and oversee the strategic direction of CALM. They meet six times a year to review planning and performance, any major issues bearing on the wellbeing of the organisation, and decide important new directions. It is the trustees’ responsibility to approve budget, annual report and accounts.
We currently have a number of vacancies for Trustees, including treasurer, so, if you are interested and have relevant experience, please contact us for details.
| CALM Board of Trustees |
|---|
|
Roger Lintern Chair, Community member Apr 2006-2010 |
| Vacancy - Treasurer |
|
Michelle Gordon since 1996 Jan 2007-2011 Notting Hill Housing Trust |
|
Lisa McCreadie Apr 2008-2012 Kensington & Chelsea TMO |
|
Audra Brown Oct 2006-2010 Kensington Housing Trust |
|
Diane Thompson Apr 2008-2012 Octavia Housing and Care |
|
Steve Eckles since 2003 Jan 2007-2011 Royal Borough of Kensington & Chelsea |
| Vacancy - London Borough of Hammersmith & Fulham |
| Vacancy - Shepherds Bush Housing Association |
|
Letitia Stenning (Volunteer representative) Mediator |
|
Jayne Richardson (advisory member) since 2003 Metropolitan Police |
|
Merlene Toh-Emerson Oct 2007-2011 Resident Member (LBHF) |
We are staffed by 5 employees, 38 mediators and 1 volunteer admin, making a strong, energetic team.
| CALM Employees | |
|---|---|
|
Corinne Rechais CALM Director |
|
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Marcia Brown Diverse Neighbourhood Project Co-ordinator and Community Mediation Co-ordinator |
marcia2@calmmediation.org |
|
Fiona Shipley Restorative Justice Project Co-ordinator |
fiona@calmmediation.org |
|
Heather Loebl Community Mediation Co-ordinator |
heather@calmmediation.org |
|
Peter Murphy Community Mediation Co-ordinator |
peter@calmmediation.org |
|
Administration Fax |
020 7603 4014 020 7603 9033 |
What people have said about CALM (2006-2007)
'Thank you both so much for bring about this meeting. I really feel very positive about the future. It was such an important meeting and I feel that together we can live in more harmony. Enclosed is a small donation to show my appreciation of your good works.'
'I just wanted to drop a note…. To say thank you for your assistance in helping us reach an agreement with [our neighbours.'
'…discussing the situation with CALM has helped me in a different way than I expected. I thank you for your help, support and for listening to me.'
'I would like to praise the work [your mediators] did for me.'
'I have a neighbour who has been difficult in the past. I needed to have a wall sorted that backs on to his garden. I was very hesitant about contacting him directly, as he has been quite abusive in the past.'
'The Town Hall recommended I get in touch with CALM Mediation. [Your mediators] came and spoke to me. They handled both sides with great diplomacy; we did indeed meet in your offices and managed to get an agreement. The neighbour's friend arrived late and the situation was quite uncomfortable, but your staff handled it well.'
'The work has now been done without clashes, mainly due to the kind help of the neighbour's friend. He has now given me his telephone number if future contact is necessary.'
'As my wall slowly dries out, I really appreciate [your mediators] help in sorting this problem out. Without their mediation, the work would not have been done.'