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We hope you will gain many years of pleasure from your new plants,
if you are not entirely satisfied with your plants on receipt, please
return them to us within 7 days for a full refund of the price of
the plants. If, after following our planting guide your plants fail,
we will:
In the case of 'container grown' (deciduous
and evergreen) plants purchased
in leaf – that die within 60 days from the date they leave the nursery,
we will either replace with plants of the same size, subject to
availability OR refund the cost of the plants.
In the case of'deciduous' bare root' or 'container grown' plants
purchased during the dormant season – that fail to come into leaf
during the first growing season after planting - we will either
replace the plants, with plants of the same size, during the next
bare root season OR refund the cost of the plants
providing we have been notified of any failures by 31st May. Allow
for up to 10% failure of plants from bare root stock.
In the case of evergreen 'bare root'
plants - if you are not entirely satisfied with the plants
on receipt, please return to us with 7 days. We will refund the
price paid for the plants. After 7 days we regret we cannot entertain
any claims should the plants fail. Allow for up to 10% failure
of plants from bare root stock.
Our replacement/refund guarantee does not cover:-
- Plants that have not been planted and cared for according to our
guide.
- That have been subjected to adverse weather conditions.
- That have been attacked by rodents, animals or disease, subjected
to strimmer or lawn mower damage – or similar. -
- That have died due to disease.
- That have died due to disease
- That have been vandalised.
- That have been subjected to drought or water
logging or adverse cultural conditions.
No payment will be made for consequential
losses or damage.
The above guarantee does not affect your Statutory Rights.
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