Telephone: 01435 812315.
Post: David.J.Dyke Luthiers Supplies, The Hall, Horebeech Lane, Horam, East Sussex, TN21 0HR
|VISITORS BY PRIOR ARRANGEMENT ONLY.|
Please always confirm (before setting out on your journey), to ensure that the appropriate member of staff will be available.
The office is closed at weekends, but providing it is arranged in advance, visitors are welcome on Saturday mornings between 10-12.
|Hours Of Business|
Monday - Friday, 10:00 - 17:00
|Conditions Of Business|
|N.B Important updates on recent CITES agreement: Where applicable, we can supply tariff numbers for all imported timbers, e.g - Rosewoods (Dalbergia), Bubinga etc, that are now on the CITES II Appendix. At present, all our stock is 'pre-convention' ; when this runs out we will let you know what we can then offer. If you wish to find substitutes, thus avoiding timbers on this list, please consult us. We are already supplying necks, fingerboards and back & side sets that are non-tropical, most grown in the British Isles.|
|Payment Methods: We accept most major debit/credit cards; UK cheques; UK and International Bank Transfers.
Please note that, in order to comply with PCIDSS regulations, we are unable to accept card details sent by email. If paying by card we will need to take the details over the phone, and will need the card number, expiry date, and security number (last three digits on the back of the card).
Please make cheques payable to 'D J Dyke Luthiers Supplies'.
Please also supply your name, address, delivery address (if different from billing address), a daytime telephone contact number and email address (if available).
Credit facilities are not available unless previously agreed, when terms will be strictly payment within 30 days after despatch of order.
Interest is payable on overdue accounts at the rate of 5% above the base rate of National Westminster Bank Limited, in force from the date of acceptance of an order.
|Prices: Whilst we aim to keep prices on our website as up-to-date as possible, their accuracy cannot be guaranteed.|
|VAT: will be added to the advertised prices, with the exception of books.|
|Availability: Goods are shown subject to their availability, and may be deleted without prior notice.|
|Post & Packing: P & P is charged at cost plus VAT.
Please be aware, when emailing an enquiry about pricing, we can only give approximate P&P costs as the cost depends on the final weight and dimensions of an order when packed.
French Customers please note that due to the amount of parcels that have either gone missing or have arrived much later than the estimated delivery date, we are now only delivering to France with tracked shipping options.
|Examination of Goods: All goods are carefully examined prior to despatch but should be examined upon receipt. Commencement of work upon or use of goods supplied will be deemed evidence of prior examination and satisfaction. Liability cannot be accepted for defects which become apparent in working or use of goods.|
|Damage in Transit: Claims in respect of goods damaged in transit must be received in writing within three days of the receipt of goods, fully detailing the damage, the date of receipt, and the invoice number.|
|Return of Goods: Goods may NOT be returned for replacement or credit without our prior approval and must in any event be returned WITHIN 14 DAYS OF RECEIPT, unused and unworked. Returned goods in transit are sent at the sole risk of the customer and must be securely packed. However the use of excessive packaging materials and premium postal services should be avoided if the customer is seeking a refund on returned postage.|
|Law of Contract: All contracts for the supply of goods shall be subject to English Law.|