Extreme
Negotiations & Conversations
“The aim of the two Extreme courses is to be high impact and to have a balance of skills training and experience.”
Extreme Negotiations
This one day course is designed to be an inter-active day for participants, where the trainers will look at unusual negotiation situations, using specialist techniques and role-play situations, to enhance the learning experience. The course is designed to take the participant out of their natural comfort zone and push the individual to embrace highly emotional situations. The objective is to provide already skilled mediators with further advanced techniques which can be transferred into their working lives.
“[This] course is also anchored in principled negotiation. What makes this course extreme is Duncan [Jarrett’s] experiences and the creation of situations that push people out of their comfort zone in abnormal situations.”
The programme for the day will be along the lines of:
✔ What is extreme? What makes people act extremely and what strategies should we use for dealing with such behaviour? How is it challenging?
✔ Looking at the skill set to include influencing, active listening and rapport building.
✔ Facing the challenges by looking at what works and why and investigating how far one should go when applying themselves to an extreme negotiation.
✔ Enhancing ones personal resources.
The trainers are David Richbell FCIArb and Duncan Jarrett OBE, ex Metrpolitan Police Hostage negotiator.
Duncan Jarrett OBE, EDS (Retired Police Commander) is a globally experienced security professional. Recently retired he has held a number of lead roles with the Metropolitan Police reaching the rank of Commander owing to many achievements including: Director of Scotland Yard National Hostage Negotiator Training and personally negotiated British hostage releases in China, Chechnya, Yemen, Peru, Iraq and Afghanistan, leading the 7 Nation International Security Advisory Group to the Athens 2004 Olympic Games and heading up the Metropolitan Police involvement in the successful bid for London to host the 2012 Olympic Games. In 2003 he was awarded the OBE for his CT work in Greece. He is currently leading the EDS National Security and Resilience Group.
David Richbell is an Independent commercial Mediator and Trainer. One of the very few nonlawyer,full time, civil and commercial mediators in the UK and generally appointed due to his nineteen years experience. Member of PIM, Senior Mediators and IPOS Mediation Chambers. Founder member of MATA (Mediation and Training Alternatives) through which he hastrained over one thousand lawyers and non-lawyers in mediation in the UK (in partnership with the CIArb), five countries in Europe plus Kenya, Bermuda,
Australia and New Zealand.Wrote ‘Mediation of Construction Disputes’ (Blackwells 2008) which recently won the CEDR Award for Excellence. Mediation Fellow of the Chartered Institute of Arbitrators and former prizewinning Fellow of the Royal Institution of Chartered Surveyors and Chartered Institute of Building.
David is a strong advocate of facilitative mediation and non-violent communication.
The first day which was held on 8th May 2009 was a huge success and the positive comments from the participants included:
✓ "Thoroughly enjoyable and educative"
✓ "A challenging and thought-provoking course that manages to raise the blood pressure of its attendees"
✓ Interesting, challenging and insightful"
✓ "A really useful course - a must for all practitioners whether mediators and/or negotiators"
✓ "Bridged the gap between negotiation situations we are used to and extreme situations in a clear, effective and enjoyable way, with skills based reflective learning"
✓ "It demonstrated that the techniques of extreme negotiation are transferrable for all kinds of situations. In particular the 'relationship building' was very useful"
✓ "Completely riveting"
✓ "Two extraordinary people provided extraordinarily wise training"
✓ "A very rich and resourceful day"
✓ "Pushes the comfort zone - excellent learning experience"
✓ " [I was] moved and impressed by the quiet passion and commitment of the trainers"
✓ "Gave valuable insights into the sensitivity required in extreme situations, as well as the life-saving potential of 'humanizing' any conflict and threat"
✓ "It was insightful to hear stories based on actual events that the trainer was involved in first-hand"
Extreme Conversations
The aim of the day is “primarily about enabling you to practice some simple facilitation tools and guidelines that might just help when encountering levels of aggressive or difficult behaviour that are decidedly not civil.”
The day will include looking at: Needs when dealing with clients and others in the work environment; Emotions and the rational mind; Getting Rational Control through awareness, calmness and communication; Listening through interpretation, evaluation and clarification; Managing the Crisis by exploring emotional tone.
The day will come to a conclusion by looking at the 7 useful attitudes, tactics and behaviours that make an effective extreme conversationalist and how to apply them to the right personality.
The course is open to mediators and non-mediators and is lead by Peter Birch, mediator, actor and trainer in organisational behaviour.
“Occasionally we encounter breaches in civility where we might feel attacked, personally abused and even humiliated. At the least we may be confused as to how to deal with things. It’s the sudden discovery that we are out of control and may not know how to proceed effectively that makes a conversation or encounter ‘Extreme’.”
Peter’s work has involved over twenty years as a professional actor, 12 years working in organizational training as well as five years as a mediator in the community and workplace.
Mediation: Following three years practice in community mediation Peter gained a certificate of competence with the erstwhile Mediation UK in 2006. Community mediation has brought him into contact with extremely emotional and difficult neighbourhood disputes. Often there seems little hope of bringing parties together let alone resolving issues that may have involved intimidation, fear and occasionally incidents of physical violence. Yet mediation can bring about positive outcomes even after years of hostility and resentment.
This experience now forms the backdrop to his work in…..
Organizational training in which Peter has been Involved since 1995 when he crossed over from professional theatre and began working as role player, facilitator and eventually as visiting tutor at the Praxis Centre, Cranfield School of Management. From 2002 he was a founding director of The Forum Partnership, a training company specializing in ‘difficult conversations’ training. This has entailed consultancy to a wide variety of Business and Public sector organizations up to Board and senior partner level. Peter’s work has often focused on helping people to have the conversations with colleagues and customers that must be had in order to draw the line on workplace bullying and abuse.
Before 1995 he was principally engaged in…..
Professional Theatre and TV: This included the original successful West End production of ‘Quartermaine’s Terms’ directed by Harold Pinter. TV performances included site foreman ‘Ulrich’ in the first series of ‘Auf Wiedersehen Pet’, the Elliott sisters’ dastardly cousin ‘Arthur’ in ‘The House of Elliot’, and the consultant doctor ‘Jack Hathway’ in BBC ‘Casualty’.
Academia: After Peter’s time in ‘Casualty’ (1997) he completed an MSc in Organizational Behaviour. He is currently doing doctoral research at Manchester Business School on the use of theatre-based methods in organizational training.
MATA IS RUNNING THESE NEW COURSES FOR THE THIRD YEAR IN 2011
Dates to be announced
Venue: 
International Arbitration and Mediation Centre
12 Bloomsbury Square
London
WC1A 2LP
To book simply fill in the Extreme Booking form and send to
MATA
(Mediation and Training Alternatives)
Walton House
20A West Street
Olney, Bucks
MK46 5HR
Payment by cheque is preferred. Make cheques payable to MATA2. Payments direct to bank can be arranged upon request.
Download full Extreme course details here.
* SPECIAL BOOKING OFFER *
BOOK ON BOTH THE EXTREME NEGOTIATIONS AND EXTREME CONVERSATIONS COURSE AND RECEIVE
A £50 DISCOUNT
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