eDEN pALM's villa

 

Terms & Conditions of Rental

Ref.  Properties Known as:-  Eden Palms

The owners of the above named villa (hereinafter referred to as the Owner) offer the short term rental/letting of the property named on the rental agreement to the person of 21 years or over named as the party leader and to the named party members detailed on the booking/enquiry form (hereinafter referred to as the Guest) under the terms set out below by the management company (hereinafter referred to as the Management Company).

 Email Booking

The Owner will provide a written quotation by email or post showing the total rental fee to the Guest for the property.  Quotations are valid for 30 days unless or until the property is either booked by a third party or the Owner receives a deposit for the same dates (or part thereof) from any party.  Where the Guest agrees by email, or other written device to book the property, the Owner will provide a booking confirmation to the Guest by email or post.  The booking shall be provisional for up to a period of 5 working days or until the full 20% deposit (or full payment of the booking if the rental period is within 8 weeks) has been received.  During this period, the Owner reserves the right to accept any booking for the property from a third party, where said third party agrees to payment prior to receipt of payment from the Guest.

 Confirmed Booking

On receipt of the required payment from the Guest, the Owner will confirm the booking by email or post to the Guest.  Only on release of this confirmation from the Owner is the booking determined as confirmed.

 Acceptance

The Guest agrees that payment of the rental deposit sum to the Owner will signify their full acceptance of these Terms and Conditions of Rental.

 Payments

The Owner agrees and acknowledges that the Owner will not release the property or any service prior to receipt by the Owner of payment in full.  Failure of the Guest to pay rental or for any service will result in removal or refusal to supply said service, including, but not limited to, provision of accommodation in the property.  Such removal and or refusal will not alter the terms and penalties associated with cancellation.

 The Guest agrees to pay the total rental fee as shown on the Rental Agreement within the due dates as set out on the booking confirmation.  Final and full payment is due 8 weeks prior to arrival.  In the event of late payment, or failure to pay, the Owner reserves the right to levy the cancellation penalty percentage charges against any money that the Guest has paid in advance and cancel the booking of the Guest.  Where the money paid in advance is insufficient to cover the calculated percentage, the Owner reserves the right to exercise any legal remedies to pursue the amount owed by the Guest. Where the Guest chooses to amend their booking 30 days or more prior to arrival, resulting in a change of rental dates, a £20 ($35) booking administration fee will be levied.  Where the guest alters the booking resulting in a reduction in the number of nights, the Owner will charge the £20 ($35) booking administration fee in addition to the cancellation fee warranted against the number of nights cancelled as described below.  Any changes to existing bookings within 30 days of arrival will not be permitted.

The Owner reserves the right to amend rates at any time.  Pre-existing reservations, where the Guest has made a payment, will remain at the pre-increase pricing.

 Rental Period

The Guest agrees, and the Owner permits the rental period to begin and end on the dates shown as the rental period (as shown on the rental agreement form).

 Check In

Check in to the property is after 4.00pm on the date of arrival as shown on the Rental Agreement.  At the sole discretion of the Management Company, any Guest arriving before that time may be refused. 

 Check Out

Check out is on the date of departure as shown on the Rental Agreement, at 10.00am.  All keys should be returned to the lock box with the security alarm activated.  In the event that it is found that the Guest has not departed the property on the date of departure, at the due time, then the Guest may be required to pay a penalty charge of one day’s rental.

 Basis of Rental

The property offered for short-term rental through the Owner is provided on a self-catering basis. 

The Guest agrees that the Party Leader remains responsible for all loss from the property or its inventory during the rental period.  Further the Guest acknowledges and understands that the Party Leader must notify the Management Company of any damage that occurs during their stay immediately to avoid penalties.  Where the Guest is found to have brought a pet to the property without prior written permission, a charge of $275 will be made to the Guest in compensation for additional cleaning requirements, which the Guest agrees to pay within 14 days.

 The Guest agrees that the Management Company or Owner can charge additional fees to cover:-

• Early arrival or late departure charges
• Loss or breakage of inventory items
• Non return of keys
• Damage to the property or its equipment

Where the Management Company or Owner finds damage or loss to the property following the Guests departure that, in the view of the Management Company or Owner, constitutes malicious or wanton damage, the Management Company or Owner reserves the right to notify law enforcement authorities and prosecute, in addition to billing the Guest for the full amount of repair or replacement, and the Guest agrees to pay within 14 days.

Pets

Pets are not permitted in the property.  Guests with pets are advised to place their pet at another facility. 

Cancellation

The Guest may cancel their booking at any time up to or during the rental period.  In the event that the Guest exercises their right to cancel, the Owner of the property will levy the following cancellation penalty percentage rates of the total rental fee (amount shown on the rental agreement).

Up to 60 days prior to the arrival date                        20%

Between 30 and 60 days prior to the arrival date       50%

Between 15 and 30 days prior to the arrival date       75%

Less than 15 days prior to the arrival date                  100%

The Owner regrets that he/she is unable to waive any of the cancellation charges above, whatever the circumstances.  The Owner recommends that all guests take out adequate cancellation or vacation insurance either through their insurance broker or travel agent.

Limitation of Liability

• The Management Company and/or Owner will not release the physical address of the property to the guest prior to the collection of the keys and directions to the property.  This is a security measure.
• The Management Company and/or the Owner do not accept liability for equipment failure and or services in the property.  In the event of failure of equipment, the Guest must notify the Management Company within 1 working day such that the Management Company may elect to affect a remedy to the failure.
• The Company and/or the Owner do not accept liability for lost or stolen personal property of the Guest from the property during the rental period.  In the event that property of the Guest is lost or stolen, the Guest should advise the appropriate authority first, and then the Management Company of the lost or stolen items.  The Management Company will either make good and secure the property, or will transfer the Guest to another property, where the original cannot be secured, and this will be the extent of its liability to the Guest under such circumstances.
• The Management Company or its representatives may enter the property at any time, without notice, for the purposes of protection and/or maintenance of the property.  Whatever possible, the Management Company will provide notice to the Guest prior to such entrance.
• The Management Company and/or the Owner accept no liability for personal loss or injury to the Guest during the rental period.  The Guest must ensure that they have adequate insurance cover. 
• The Guest must ensure that children are supervised at all times.  It is the policy of the Management Company that all children under the age of 18 years are not left in rental accommodation un-supervised during the rental period.
• The Management Company and/or Owner do not accept any liability for the acts of omissions of any agent.  These include but are not limited to, airlines, car hire companies, travel agents, ticket agents, homeowners, or utility providers.
• The Management Company and/or Owner do not accept liability for failure of pool heat to provide adequate heating where pool heat is provided via an electrical heat pump, and where the outside air temperature drops below 55 degrees Fahrenheit.  Electric heating pumps do not operate effectively below this temperature, and failure of such devices to heat the pool is outside the Management Company’s and Owner’s control, and is regarded as an act of nature (see below).
• The Management Company and/or Owner do not accept liability for acts of violence, nature, fire, flood, war, civil disobedience, riot or other force majure that may have a deleterious effect on the Guest.
• The Owner reserves the right to remove the property from the marketplace or transfer it to an alternative Management Company.  Should this result in the property becoming unavailable for the rental period the Owner will offer the Guest a suitable alternative property of equal size and quality on a different community (subject to availability).  In the event that the Guest refuses the offered alternative property, then the Guest may cancel the booking, and the Owner will refund the total rental fee, less the applicable cancellation penalty percentage rate.
• Where the property is booked by the Guest and is subject to a construction discount, which will be clearly notified on the rental agreement, this discount is the sole compensation offered to the Guest for any inconvenience caused.
• Failure to comply with any of the terms herein will, at the sole discretion of the Management Company and/or Owner, result in the eviction of the Guest from the property, without recompense or refund.