Treating Customers Fairly

Customer Charter

We strive to achieve the highest standards at all times
Our customers can be confident that they are dealing with a firm where the fair treatment of customers is central to the corporate culture;
Products and services marketed and sold by us are designed to meet the needs of identified customer groups and are targeted accordingly;
Our customers are provided with clear information and are kept appropriately informed before, during and after the point of sale;
Where customers receive advice, the advice is suitable and takes account of their circumstances;
Our customers are provided with products that perform as we have led them to expect, and the associated service is both of an acceptable standard and as they have been led to expect;
Our customers do not face unreasonable post-sale barriers imposed by our firm to change product, switch provider, submit a claim or make a complaint.
We aim to provide a quality service, with flair, at a reasonable price.
Service Charter

Your adviser will:

Take time to fully understand your circumstances and attitude to risk
Explain proposals in clear and simple terms, without using jargon.
Provide you with clear and concise proposals in writing
Not put you under any pressure to proceed with those proposals
Fully explain and confirm in writing the costs of advice given and how those costs will be paid.
Support, provision of information and ongoing communications