• Tesco Complete Office is designed for, and works best on, Windows XP
• It will also work on Windows 98, Windows ME, Windows 2000 and Windows 2003
• A typical installation of Tesco Complete Office takes around 60MB of hard disk space
• RAM and Processor speed - there are no minimum requirements providing Windows itself will run. However, we would not recommend running Windows XP with less than 128MB RAM and a 500MHz processor, and so this is our "minimum recommend specification". Almost any PC less than a year old will easily exceed these requirements.

You should re-install from the CD-ROM.
See also: G8. Do I need a CD for backup purposes?

If installing from CD, usually means there is a defect on the CD-ROM.

Occurs when running any Windows Installer setup from behind a proxy server

Windows Installer is a Microsoft technology that Tesco Complete Office uses for installation purposes. This technology is not designed for (or not capable of) running when there is a proxy server in use.

You can check the proxy server settings in Internet Explorer by selecting Tools/Internet Options and then click the LAN button in the Connections tab.

Can occur when Windows XP has been installed as an upgrade to Windows 98/ME. This is a Microsoft Windows problem and may affect all programs installed using Microsoft Windows Installer. For a fix, please see the Microsoft Knowledge Base:

http://support.microsoft.com/default.aspx?scid=kb%3ben-us%3b315352

Can also occur when there is a timeout during install. Wait a minute and click Retry to see if the problem resolves itself.

You can use a standard Windows technique, drag and drop, to put Tesco Complete Office icons onto the desktop. The following instructions are for Windows XP but should work with earlier versions of Windows as well.

1. Get the Desktop visible (e.g. minimize all applications or use the "Show Desktop" button on the Windows taskbar)
2. Select Start
3. Select All Programs/Tesco Complete Office
4. Press the Ctrl Key and keep it pressed
5. Drag and drop a program (say Write) onto the desktop
6. Release the Ctrl Key

To remove an icon you have placed on the desktop, right-click over it and select Delete.

Symptom 1 : error message on install: "Tesco Complete Office, clipboard 270296 unable to register document. document may be already open"

Symptom 2: Write and Spreadsheet get as far as displaying splash screen before freezing.

Cause: some Windows services have been turned off.

Solution: Whatever it was that was turned off needs to be turned back on! At time of writing, we do not know the service(s) involved. Note that the same problem exists in Microsoft Word.

Symptom 1 : error message on install: "Microsoft Visual C++ Runtime library error: C:\Program Files\Tesco Complete Office 4\ABPhoto.exe This application has requested the Runtime to terminate it in an unusual way. Please contact the application support team for more information."

Symptom 2: Cannot start Tesco Complete Office Photoalbum or use open a table with Tesco Complete Office Database.

Cause: DAO, part of Windows XP, is not set up correctly.

Solution:

1. Select Start/Run
2. Enter: REGSVR32 "C:\Program Files\Common Files\Microsoft Shared\DAO\DAO360.DLL"

More info: see Microsoft knowledge base - http://support.microsoft.com/kb/q296205/

Cause: DAO, part of Windows XP that deals with databases, is not set up correctly. One known instance is an ATI installation of DAO (DAO should not be installed on XP by any application since it is already part of XP).

Solution: In Control Panel, Select Add/Remove programs and check for DAO (ATI ver. 3.5). If found, remove it. Note that the ATI installation of DAO has been know to cause other programs to fail and not just Tesco Complete Office.

Cause: The correct version of MFC, short for Microsoft Foundation Class, a Microsoft developer technoloy, is not installed. This can happen with a clean install of Windows 2000 (even with SP4 applied) and also earlier versions of Windows (95/98/ME).

Solution CD Install:

• Select Start/Run
• Browse to the utils98 folder on the Tesco Complete Office CD-ROM
• Run MFCSetup.MSI

Solution Web Install (or no CD):

• Click on the setup file below and select Open or Run:
  MFCSetup.MSI

The technology Tesco Complete Office uses to install itself and any update patches relies on Microsoft Windows Installer. The reality is that this was not really designed for internet installs and though it works for around 90% + of the time, when it fails, it's usually better to work around the problem rather than try to find the underlying reason.

There's an extra layer of complexity in installing patches, which must be installed in sequence and the original install files must correctly be identified.

Work around

If Tesco Complete Office 4 is not already installed, please follow the instructions in FAQ # I15. If Tesco Complete Office is already installed, and a patch fails or a full install from the web site fails, please follow these steps: Download the zip file according to the instructions in FAQ # I15 Uninstall existing Tesco Complete Office 4 Re-install from the zip file

Sometimes Windows loses the association between Microsoft Windows Patch files (.MSP) and Windows Installer. This could happen if another application takes over this association. In such circumstances, the patch file cannot be started directly and you will need to apply the patch manually as follows:

1. Download the patch file to your local hard drive. It&39;s probably a good idea to create a local folder to hold the download - for example c:\download
2. When the download is complete, select Start/Run and enter:
   MSIEXEC /P c:\[pathtopatch]\nameofpatch.MSP

As an example, using the 4.2.000 to 4.11.000 patch and the patch stored in a \download folder: MSIEXEC /P c:\download\ABPatch42_411.MSP

If install fails to complete under Windows 98, the most likely scenario is that some Microsoft system files are either not installed or need updating.

Installing Tesco Complete Office from CD-ROM
Select Start/Run and enter D:\README.HTM
Steps 4, 5 and 6 are required on a PC that has a fresh copy of Windows 98 installed and has no other software updates.

Problem: On uninstall, or re-install or attempt to apply a patch, the following error message is displayed:

"This Patch Package could not be opened. Verify that the Patch Package exists and that you can access it, or contact the application vendor to verify that this is a valid windows installer."

Cause: Windows Installer, a Microsoft technology, keeps a track of what software has been installed in the registry. This information has been corrupted.

Solution:

First attempt to uninstall Tesco Complete Office 4 using Start/Control Panel. Next, see the following Microsoft FAQ and run the utility it suggests:

http://support.microsoft.com/?scid=kb;en-us;295823&spid=2488&sid=307

After running the utility, you will be offered a choice of programs. Select Tesco Complete Office 4 and click Remove.