Burning errors can happen for a number of reasons. Tesco Easy Record has found that carrying out the following steps resolves about 80% of all burning issues. Please give all these steps a try and see if it fixes your writing problems.

1. You might need to update your drive's firmware/drivers:
   Most companies regularly update their firmware and drivers. If you are unsure what model your burner is and its firmware, click here to find out.
2. Enable DMA:
   Direct Memory Access enables better efficiency of data. For more info, check how to enable DMA.
3. The media. Check the following:
   The disc is clean and unused.
   The media is recommended by your burner's manufacturer or try a different brand, preferably a name brand, if you continue to have problems.
   Make sure that media (-R/+R, -/+RW, dual-layer compatibility) is supported by the burner by checking burner's manual or manfacturer's website.
This is especially true for some Blu-Ray burners which do not support CD-R/RW media.
Make sure that media (-R/+R, -/+RW, dual-layer compatibility) is supported by the burner by checking burner's manual or manfacturer's website.
4. If your burner is external, make sure it is connected directly to the computer via USB/Firewire and not a hub or other other device like a sound card.
5. Update to the latest PX Engine.
6. A reinstall of the burner's drivers may also help.
7. Go into My Computer--"Control Panel--"System.
• Click the Hardware --> Device manager.
• Expand DVD/CD-ROM Drives, then select your burner and uninstall it by right - clicking on it.
• Reboot.

In order for applications to print to a LightScribe drive you must have the LightScribe driver installed. This driver is normally installed as a part of the software that was shipped with your LightScribe drive. This means that if Label Creator does not recognize your LightScribe drive you will need to install the software that was shipped with the drive. Until that has been done LightScribe enabled applications will not recognize that you have a LightScribe drive installed. You may also wish to download an updated LightScribe driver directly from HP here

Tesco Easy Record will not copy a commercial film DVD such as movies which you rent/purchase. This is because these movies are CSS (Content Scrambling System) encrypted and our software does not bypass any level of encryption. However, some of our software allows you to edit and/or copy DVDs that are not encrypted. These discs are made by our software or recorded by DVD recorders.

Issue When using Tesco Easy Record to perform a backup of data to a location on a hard disk you may receive the following message and be prompted to click "OK":
Compatibility Warning:Your project layout contains one or more files larger than 4GBs. The current file system does not support file sizes larger than 4GBs. A UDF File System (without Bridge) that supports 4GB files will be used to record the disc.

Resolution

This message only applies to backup projects being recording to CD or DVD and does not apply to backup projects being recorded to a hard drive. When recording to hard drive no change will be made to the file system and you can safely click "OK" and ignore the contents of this message box.

Issue When copying data to a USB flash/thumb storage device, this error appears:
Confirm Stream Loss
The file "filename.avi" has extra information attached to it that might be lost if you continue copying. The contents of the file will not be affected. Information that might be lost includes:
:Tesco Easy Record: EMC Stream:$DATA
Do you want to proceed anyway?

Resolution

About tagging, metadata, and data streams:

• As a part of Tesco Easy Record, the RoxWatch application stores "tags" (aka, "metadata" or "data streams") to your files helping organize them better for you. When a file is indexed, or tagged, by RoxWatch, it is stamped with a unique ID and becomes accessible/recognizable through Media Manager. Only media files which are indexed by RoxWatch will contain this information.
• RoxWatch updates the location of any moved files on your computer, thus eliminating errors of "missing files" in Tesco Easy Record projects. Once the new the file is indexed by RoxWatch, your projects will automatically point to the new location of the files.
• The tag is only unique to YOUR computer and only useful on your computer. The same identification tag may exist on another customers computer for a different file.
• The tags can only exist on NTFS hard disk partitions and are NOT included if you e-mail a file or burn a CD/DVD of the file.
However, if trying to copy a file which contains a data stream to a non-NTFS drive or USB storage device such as a USB thumb/flash drive, you may receive the following error message:
Confirm Stream Loss The file "filename.avi" has extra information attached to it that might be
lost if you continue copying. The contents of the file will not be
affected. Information that might be lost includes:
:Tesco Easy Record: EMC Stream:$DA
Do you want to proceed anyway?

Choose "Yes" and only the tagged data will be removed from the file(s) as it is copied since tagged information can only be stored on NTFS partitions.
To stop tagging your files, right-click on the RoxWatch or Media Manager Services icon in your system tray and choose "Stop Watching Folders". If you have hidden the system tray icon, you can access these options in the Media Manager application.
More information on tagging, alternate or multiple data streams is available here.

Issue
Users who have only a USB audio device connected may experience an error message similar to one of the following when launching certain Tesco Easy Record applications:

1. PROGRAM_NAME.exe - Application Error The exception Integer division by zero. (0xc0000094) occurred in the application at location 0x0197dfd1. Click on OK to terminate the program
2. PROGRAM_NAME.exe has generated errors and will be closed by Windows. You will need to restart the program. An error log is being created.
3. Creator Classic may display the following text in the media selector area: Error: Unable to load source information.

Issue
This issue will occur when certain USB audio devices which do not have a software mixer are connected. While there are a number of USB audio devices that may cause this to occur, we have confirmed this behavior with the following devices:

1. Yamaha RP-U100 CAVIT External Audio Soundboard
2. Yamaha AP-U70 CAVIT External Audio Soundboard with Integrated Amplifier
3. Yamaha RP-U100 Receiver
4. Edirol UA5 Audio Interface
In order to resolve this issue you will need to physically disconnect any USB audio devices you may have connected. If you are using a USB audio device as your primary soundcard, you may need to remove this and replace it with a PCI soundcard or enable your onboard soundcard if one exists.