|HELP & QUESTIONS|
MAIN HELP SECTION
Here we have two main sections regarding the supply of memorials. Please click on the link below which is relevant to you, or look at the Frequently Asked Questions section which follows:
SOME FREQUENTLY ASKED QUESTIONS
We also hope to answer some of the more usual questions we are asked about our company and the supply of memorials. If you have a question which is not answered here you can always email, ring or write.
How long will it take for a stone to be delivered?
The majority of memorials are specially manufactured to your order. There is usually a delivery period of 16-20 weeks, while the memorial is produced and erected. In any event, local authorities will not allow a memorial to be erected for 6-9 months from the date of burial, and our delivery times allow for this. If we have the memorial in stock, or for items such as vases and tablets, this process may take less time. Due to the nature of the process we are unable to promise that a memorial will be erected by any given date, although we will always try our best to help if we can.BACK TO THE TOP
How soon after the burial can a stone be erected?
Generally it is wise to wait at least 6-9 months to allow the ground to settle unless there is a cemetery beam (a long strip of concrete like a path onto which memorials are fixed). South Gloucestershire Council, for example, now insist on a delay of 9 months. However this does not prevent you ordering within this time.BACK TO THE TOP
I've seen a stone I like but I can't find it in a catalogue.
We can produce anything you have seen elsewhere - in the cemetery, in brochures or online. Bring in a photo of one you have seen, if you wish. Our quality and specifications will meet or exceed any you will see elsewhere.BACK TO THE TOP
Can I see how the inscription will be laid out before the memorial is produced?
Everyone's idea of what a memorial should look like is different. We don't "mass-produce" our memorials down to a price, and we like to work with you during the design stages. We don't do anything without your complete approval. We can produce artwork showing what your completed memorial will look like, and this can be worked on and changed until you are completely happy.BACK TO THE TOP
What about guarantees/insurance?
As members of the National Association of Memorial Masons, we are guided by a strict Code of Practice. This covers the way we design and construct our memorials, and how we conduct our business. Our memorials are guaranteed for 6 years (subject to reasonable conditions) for any problems with materials and workmanship. We have been in this industry for over 75 years, and believe we offer the best memorials you can buy.
For complete peace of mind we offer very reasonable, all-risks cover from Stoneguard, the market leader in memorial insurance. Premiums are based on a percentage of the cost of the memorial, and we are happy to recommend this policy.BACK TO THE TOP
Our local cemetery has been laying down a lot of 'unsafe' stones. What does this mean?
Many authorities felt that Health and Safety issues meant that they needed to 'make safe' the memorials in their cemeteries. Stones were laid down without prior consultation or consent. The law has recently been clarified, and we understand that councils are no longer allowed to do this without consulting a reputable mason or structural engineer. This should mean that unsafe memorials can be repaired without the distress previously caused. If this issue affects you, please contact us for further advice.
As members of the National Association of Memorial Masons, all our memorials are designed and erected to a strict code of working practice. We use stainless steel ground anchors where appropriate, ensuring that our memorials are as safe as possible.BACK TO THE TOP
THE ORDERING PROCESS - NEW MEMORIALS
Step 1: Make contact with our team.
Buying a memorial is a very personal process, and every one of our customers is unique. You may have an idea of what you want to look at or, like most people, have no idea of what is involved in purchasing a memorial. Either way, the process is as straightforward as you need it to be. There is a great deal of choice available, and Cemetery and Church regulations to be adhered to, but our specialist advisors can help you through from start to finish.
Ideally, come in to see us. We can spend as much time as you need to discuss your purchase, give you clear information and as much help as you need. If you can't get in, we can come to you - either personally or via the phone, post or email - whatever is most convenient for you.
Step 2: Choose a memorial.
We offer a huge range of traditional and contemporary memorials, in a range of beautiful colours. Many people like to browse through brochures and catalogues before picking from our ranges, others like to be involved in designing their own, unique tribute to their loved one. We have sophisticated design facilities available to help get your ideas down on paper, giving you a clear picture of what your memorial will look like.
We have to consider the regulations in each Cemetery or Churchyard, and apply for permission to erect any memorial. The authorities charge fees for this, but we can advise on how these rules affect your purchase, and what costs are involved. We do all the necessary paperwork, and you don't have to worry about this.
All these services are completely free of charge and without any obligation whatsoever.
Step 3: Preparing your quotation
When we have arrived at a solution, we can then prepare your quotation. This will show clearly the type of memorial chosen and the costs involved, including any fees payable to the relevant authority. You will also receive a detailed layout of your chosen memorial. We will be happy to make any changes necessary.
Quite often, much of this can be done on your first visit, as the process is not as complicated as it sounds.
Step 4: Finalising your order
Once you are satisfied with everything we will then ask you to confirm your approval and begin payment for your order. We will give you a copy of our order to sign, detailing all that we have discussed. We normally ask for a deposit of around 50% of the order value, including any Cemetery or Church fees, and you can pay this here or via telephone or post. You can pay by cash or cheque, and we accept all major debit/credit cards. You don't pay any more until the work is completed.
Normally the grave owner also has to sign the memorial permit application form, and we will give you a copy of this too.
Again, it may be that we can do all this on your first visit.
Step 5: Producing your memorial
The majority of memorials are specially manufactured to your order. There is usually a delivery period of 16-20 weeks, while the memorial is produced and erected. In any event, local authorities will not allow a memorial to be erected for 6-9 months from the date of burial, and our delivery times allow for this.
If we have the memorial in stock, or for items such as vases and tablets, this process may take less time. Due to the nature of the process we are unable to promise that a memorial will be erected by any given date, although we will always try our best to help if we can.
Step 6: Final payment
When the memorial has been installed we will send you our final invoice, which you can settle by any of the methods shown above.
Please do not hesitate to contact us if you require any help or have any questions.
THE ORDERING PROCESS - REMOVALS, RESTORATIONS AND ADDITIONAL INSCRIPTIONS
Step 1: Removal of memorial
In the event of a funeral where an existing memorial needs to removed, please contact us with your instructions. We will remove the memorial promptly to our workshops, where it will be safely stored. If your funeral director has contacted us on your behalf we will have received instructions to remove your memorial, and you can continue with your arrangements without further concern. At this stage there is nothing more for you to do until we contact you with our quotation.
Step 2: Preparing your quotation
We will look at your memorial and assess what work needs to be done. Within the next couple of weeks you will receive a detailed quotation covering the removal and refixing costs, any restoration or cleaning, and any other work we think may be appropriate for you.
Step 3: Confirm the order
If you are satisfied with the quote, please confirm your approval for your order via telephone, post or email and make arrangement for payment of the requested deposit. You can pay by cash or cheque, and we accept all major debit/credit cards. Please feel free to contact us at this stage, or come in if you wish. You are welcome to talk over the work needed, look at options, or just for help with looking at how the new inscription may be worked out. We can prepare all your necessary paperwork and layouts while you wait if you have the time, or we can communicate with you by phone, post or email as you prefer.
Step 4: Deal with the "red tape"
There is a bit of paperwork to be dealt with, but we deal with all this on your behalf, and all you need to do is check and sign a couple of simple documents. For example, we need to obtain permission from the local authority (either your council or church) to carry out the work. They charge a fee for this, and a form needs to be completed. We do this for you, and include their fee on our quote. The legal grave owner (usually the next of kin) needs to sign this form.
Step 5: Carry out the work and refix the memorial
All this takes time, and there is always a delay in replacing the memorial in the cemetery or churchyard. In the case of a burial it is sensible to allow the ground to settle properly, and this depends on a number of factors. Usually, our work schedules allow for a 6 - 9 month wait after a burial and the cemetery authority may insist on this.
Step 6: Final payment
When the memorial has been installed we will send you our final invoice, which you can settle by any of the methods detailed in Step 3.
Please do not hesitate to contact us if you require any help or have any questions.BACK TO THE TOP
WESTERLEIGH ROAD, DOWNEND, BRISTOL, BS16 6AH