All our projects and services provide a 24 hour support scheme, as per contractual agreement. We have a team of on-call service engineers that will respond to your call within a 15 minute window. Our maintenance department is equipped with on-site software tools that can solve any possible malfunction through remote control by directly accessing the client's computer network. Our technical support staff will also use a trouble-shooting guide to resolve directly via telephone any difficulties the client may encounter. If required, field visits to on-site premises will be made within a reasonable time-span. For that purpose, we have at your disposal a network of mobile phones and pagers to facilitate contact between our technical support department and clients.