In this section we try to cover most of the questions asked
(including contact details) about electric blankets manufactured by Dreamland
since 2006. If you need information about buying a blanket please see the About
Electric Blankets section.
My electric blanket is not working.
A. If the light behind the number dial is not coming on, first check the fuse.
Please note; if the light is operating then there will be a fault in either the
blanket or control, there is no need to check the plugs fuse.
If your blanket is dual control and only one half is not working you can determine if it is the control or blanket that is faulty by simply taking the switch from the side that is not working and plugging it into the side you know, that is.
If the control also does not work in the working side, its the control that is faulty.
Q. Can I buy a new control.
A. Please go to Buy Control section.
Q. The electric blanket is taking too long to pre heat or does not get very
A. No electric blanket should get very hot as this would be dangerous; The
instruction supplied with the blanket will give you a guide, however the speed
at which the blanket heats up and the top temperature it achieves will depend
on the ambient room temperature and the amount of covering placed on top of the
blanket, Intelliheat and Ready for Bed blankets will warm the bed in five to
British and European standards for electric blankets, do not allow modern day
blankets to achieve the same temperatures that were reached by older blankets.
It will not heat up if no covering is placed on top of it.
Q. The time out indicator light on my Intelliheat (Blue Light) Ready
for Bed (Red Light) blanket is flashing as soon as I switch the blanket
Switch type H56A1, H56A2, H56A3 (can be found on markings
at the back of the switch).
The Red Ready for Bed icon remains on when the centre button is depressed on my N39A2 Control. (can be found on markings
at the back of the switch).
A.This is indicating that a fault has occurred in either the control unit or
You can determine on a dual controlled blanket if it is the control or blanket
which is at fault by swopping over the controls from one side to the other, if
the fault moves from one side to the other, the control unit is at fault.
All Dreamland Intelliheat/Ready for Bed blankets are protected from overheating
by Sleep Guardian Technology which will shut off the blanket before it becomes
unsafe to use. The most common reasons for the overheat sensor activating is
when the blanket is operated at a pre heat setting, whilst the user is in bed,
or in the case of Ready for bed blankets, if the blanket is left on pre heat
for longer than the 30mins recommended in the instructions, this causes
localised overheating causing damage to the blankets overheat system*, the
advance technology of the control unit will pick up any fault within the
blanket and shut down and eventually fail altogether, the time out indicator
will then start to flash.
H56A1/2 *The Temperature Selector must always be turned down to 1 -5 before
getting into bed and the time out switch to 1hour or 9hours.
After the period set of 1 hour or 9 hours the control will go to a blue light
this will be shown by a continuous or flashing blue light. Please do not
mistake the flashing blue light with the fault as shown above.
Q. The control unit appears to be working correctly, but the blanket is
not heating up.
Switch type H56A1, H56A2, H56A3,. (can be found on
markings at the back of the switch).
A. This indicates that the switch is faulty, if under warranty see returns
procedure if not please refer to Control Units section
Q. My blanket is under warranty and on checking your Q & A guide I
have determined that the control is faulty, do I also need to return the
A. If you are certain that it is only the control that is faulty,( you can
determine on a dual controlled blanket if it is the control or blanket which is
at fault, by swopping over the controls from one side to the other, if the
fault moves from one side to the other, the control unit is at fault). you can
return just the control enclosing a letter with your name and address, plus a
copy of your receipt or other valid proof of purchase.
Should the blanket be faulty, you will need to return both the blanket and
Q. I have determined that it is my blanket which is under guarantee, that is
A. You will need to return the blanket and controls with a copy of your receipt
and return address, to the service center, address given in contact us section.
Q. My electric blanket was given as a present, it is within the guarantee
period and I have not got the receipt.
Q. I believe my electric blanket is within its guarantee period, but I have misplaced the
A. You will need to return the blanket and/or control to us stating when you
think it was bought/ given, once our engineers have inspected the blanket we
may the do the work as a gesture of goodwill. We will only do this once we have
inspected the blanket.
Q. My electric blanket has a control type, EC10,20,30,40,50,60,70. CT100/110.
C90. 972A1, 973A1, 881A1, 881A2. are they still available.
A. As Dreamland are continually improving their safety technology in order to
conform with latest standards, we are afraid that the above controls are no
longer in production and are now unavailable. As spares are no longer available
they cannot be repaired.
None of our current controls are compatible with any of the above.
Q. Our electric blanket which is out of guarantee has now gone faulty what
should I do and how much will it cost to service or repair.
A. It will all depend on how old the blanket is and the condition of it. If
the blanket was one of the budget range, a single bed under blanket or over
seven years old, it may be better to think about replacing. If you decide to
return a blanket we will firstly inspect it for future safe use and send a
report to you with the cost of servicing and any replacement parts. If you know
it’s the blanket itself that is faulty, do not return, as the blanket only
cannot be repaired. We try to keep costs down, however we have fixed cost for
postage / carriage and handling, the service charge for blankets with one
control is approx £ 15.00, for blankets with two controls approx £ 18.50 , we
will advise you of extra costs before carrying out any work, we do not charge
for this initial inspection. . If you want to return your blanket for
service or repair, please enclose a letter with your name and address,
telephone number, email address, once we have inspected the blanket we will
contact you. It is very difficult to say if a blanket is worth servicing or
need servicing without seeing the blanket.
Q. How long will it take to service or repair my blanket.
A. This is dependent on the time of year, being a seasonal item September
through to February are our peak times, we do though try to return within an
average of 7 to 14 days. We recommend that if you want a blanket
servicing that you return during May to September.
Q. Do you service other makes of blankets.
A. Whilst we are the service center for Dreamland, we will carry out safety
inspections of any make of blanket, however if they are faulty we would be
unable to help.
Q. How do I pack the blanket and what do I need to return with it.
A. It is o.k. to fold the blanket for means of return, then place into a
strong plastic bag or two bin liners complete with the controls, please do not
remove the plugs, include a letter with your name and address, if the blanket
is under warranty you will need to also include a valid proof of purchase or a
copy of. To assist in recoding receipt please put your name and postcode on the
outside of the parcel. Please do not return any packing you require, as we may
Q. Is there a service center near to me.
A. As testing electric blankets tends to be a specialised procedure
unfortunately the only service centre is in Cheshire. Trading Standards and
Fire Services in parts of the U.K sometimes carry out safety checks and it may
be worth checking with them.
Q. Can my blanket be cleaned.
A. Electric blankets with detachable leads can be laundered, but not dry
cleaned. (Please see Laundry instruction heading).
Q. How much will it cost to use my blanket.
A. Electric blankets use very little energy compared with heating a
bedroom, a single blanket will cost around 2 pence per night to run, a double
proportionally more, which makes electric blankets very cheap to run.
Q.What is the return address for my electric blanket.
A. P.O.Box 166
The address given in the instructions is above, however, due to recent
increases in Postage charges you may wish to use another carrier other than the
Post Office, in that case please send to.
Holly House Estate,
This is the same delivery address as the P.O.Box number.
As we have no reception we are unable to
accept customers in person at the Cranage site. Should you wish to call
personally to drop off a blanket, please ring 01606 837222 to make