YOUR LOCAL WHOLESALER
COMPANY REGISTRATION NO.NI03814
VAT REGISTRATION NO. 252 1044 09
WHOLESALE LICENCE NO. WL13187/1
In order to follow current European ‘Good Distribution Practice’ guidelines, below is a description of the current returns policy that is in operation by McDowell Pharmaceuticals.
For all issues regarding the return of goods, it is the responsibility of the customer to contact McDowell Pharmaceuticals within 24 hours (1 working day) after receipt of delivered goods, stating the discrepancy with the order.
For the return of damaged goods, please contact McDowell Pharmaceuticals, who will arrange collection of goods free of charge, or refund postage for goods posted back.
For goods received, but not ordered, or extras, please contact McDowell Pharmaceuticals who will arrange collection of the goods free of charge, or refund postage for goods posted back.
In the event of a product recall, arrangements will be unique to the nature of the recall and will be announced when applicable. Credit will be issued only when received from the product licence holder.
For goods ordered but either:
i) the volume ordered is subsequently in excess of customer requirements
ii) the price confirmed at the time of ordering is no longer acceptable and the customer wishes to return the goods,
we reserve the right to impose a charge of £8.00 to cover transport and administration costs. In addition goods returned must be in their original condition so as to be re-saleable, and received back within five working days from original dispatch. Customers should ensure that goods are packaged appropriately to prevent any damage during transit.
In order to action a returns claim, it will be necessary to obtain a returns authorisation from a member of staff at McDowell Pharmaceuticals. The name of the staff member and the date of authorisation should be retained in the event of a query. No authorisation is necessary for any general queries.
Acceptance of returned goods is no guarantee that credit will be given. The amount of credit will be assessed according to the criteria above when the goods are returned to the Company.
For any queries that this statement does not clarify, please contact us.