A View of our Gardens At Electra House

Current Public Course Profile

• Presentation Skills.
• Coaching Skills.
• Train the Trainer.
• Leadership and Motivation.
• Appraisal Skills.
• Time Management.
• Problem Solving & Decision-Making.
• Telephone Techniques.
• Assertion Skills / Stress Management.
• Handling Complaints and Difficult Customers
• Debt Control.
• Customer Services.
• Introduction to Management.
• Team Building.
• Interviewing Techniques.
• These lists are not exhaustive
  

Phil Gorst working with Customer Service Candidate

Karl Rowley with a Bombardier Rail Company Candidate