NVQ Diploma Beverage Service Level 2
To achieve this qualification a candidate must achieve a minimum of 37 credits.
Group A - Mandatory Units
All candidates must achieve all mandatory units (11 credits)
| Unit Title | Level |
Unit Credit |
| Maintenance of a safe, hygienic & secure working environment | 1 |
3 |
| Working effectively as part of a hospitality team | 1 |
3 |
| Give customers a positive impression of yourself and your organisation (ICS) | 2 |
5 |
Group B - Beverage Service Units
Candidates must achieve a minimum of 7 credits from Group B:
| Unit Title | Level |
Unit Credit |
| Prepare & clear the bar area | 2 |
4 |
| Serve alcoholic & soft drinks | 2 |
5 |
| Prepare & serve cocktails | 2 |
5 |
| Prepare & serve wines | 2 |
5 |
| Prepare & serve dispensed & instant hot drinks | 2 |
3 |
| Prepare & serve hot drinks using specialist equipment | 2 |
4 |
Group C - Optional Units
Candidates must achieve a further 19 credits from either Groups B and/or C:
| Unit Title | Level |
Unit Credit |
| Maintain cellar & kegs | 2 |
3 |
| Clean drink dispense lines | 2 |
3 |
| Receive, store & issue drinks stock | 2 |
3 |
| Maintain & deal with payments | 2 |
4 |
| Promote additional services or products to customers (ICS) | 2 |
6 |
| Deal with customers across a language divide | 2 |
8 |
| Maintain customer service through effective handover (ICS) | 2 |
4 |
| Resolve customer service problems | 2 |
6 |
| Employment rights & responsibilities in the hospitality, leisure, travel & tourism sector | 2 |
2 |