NVQ Diploma Food & Beverage Service

Level 2

To achieve this qualification a candidate must achieve a minimum of 37 credits.

 

Group A - Mandatory Units

All candidates must achieve all mandatory units (15 credits)

Unit Title
Level
Unit Credit
Maintenance of a safe, hygienic & secure working environment
1
3
Working effectively as part of a hospitality team
1
3
Give customers a positive impression of yourself and your organisation (ICS)
2
5
Maintain food safety when storing, holding and serving food
2
4

 

Group B - Food Service Units

Candidates must achieve a minimum of 3 credits from Group B:

Unit Title
Level
Unit Credit
Provide a counter & takeaway service
1
3
Serve food at the table
2
4
Provide a silver table
2
6
Provide a buffet & carvery service
2
4

 

Group C - Beverage Service Units

Candidates must achieve a minimum of 3 credits from Group C:

Unit Title
Level
Unit Credit
Serve alcoholic & soft drinks
2
5
Prepare & serve cocktails
2
5
Prepare & serve wines
2
5
Prepare & serve dispensed & instant hot drinks
2
3
Prepare & serve hot drinks using specialist equipment
2
4

 

Group D - Optional Units

Candidates must achieve a further 16 credits from either Groups B, C and/or D:

Unit Title
Level
Unit Credit
Prepare & clear areas for counter & takeaway service
1
3
Prepare & clear the bar area
2
4
Maintain cellar & kegs
2
3
Clean drink dispense lines
2
3
Receive, store & issue drinks stock
2
3
Prepare & clear areas for table service
2
4
Maintain & deal with payments
2
4
Promote additional services or products to customers (ICS)
2
6
Deal with customers across a language divide
2
8
Maintain customer service through effective handover (ICS)
2
4
Resolve customer service problems
2
6
Employment rights & responsibilities in the hospitality, leisure, travel & tourism sector
2
2