NVQ Diploma Front of House Reception

Level 2

To achieve this qualification a candidate must achieve a minimum of 37 credits.

 

Group A - Mandatory Units

All candidates must achieve all mandatory units (11 credits)

Unit Title
Level
Unit Credit
Maintenance of a safe, hygienic & secure working environment
1
3
Working effectively as part of a hospitality team
1
3
Give customers a positive impression of yourself & your organisation
2
5

 

Group B - Front of House Units

Candidates must achieve a minimum of 3 credits from Group B:

Unit Title
Level
Unit Credit
Deal with communications as part of the reception function
2
3
Deal with the arrival of customers
2
4
Deal with bookings
2
4
Prepare customers accounts & deal with departures
2
4
Provide tourism information services to customers
2
5

 

Group C - Optional Units

Candidates must achieve a further 23 credits from either Group B and/or Group C:

Unit Title
Level
Unit Credit
Produce documents in a business environment (CfA)
2
4
Use office equipment (CfA)
2
4
Communicate in a business environment
2
3
Handle mail & book external services
2
3
Provide reception services (CfA)
2
3
Store & retrieve information (CfA)
2
3
Resolve customer service problems (ICS)
2
6
Promote additional services or products to customers (ICS)
2
6
Deal with customers across a language divide
2
8
Maintain customer service through effective handover (ICS)
2
4
Maintain & deal with payments
2
4
Employment rights & responsibilities in the hospitality, leisure, travel & tourism sector
2
2