NVQ Diploma Housekeeping Level 2
To achieve this qualification a candidate must achieve a minimum of 37 credits.
Group A - Mandatory Units
All candidates must achieve all mandatory units (9 credits)
| Unit Title | Level |
Unit Credit |
| Maintenance of a safe, hygienic & secure working environment | 1 |
3 |
| Working effectively as part of a hospitality team | 1 |
3 |
| Cleaning & servicing a range of housekeeping areas | 2 |
3 |
Group B
Candidates must achieve a minimum of 28 credits from Group B:
| Unit Title | Level |
Unit Credit |
| Use of different chemicals & equipment in housekeeping | 2 |
4 |
| Maintain housekeeping supplies | 2 |
3 |
| Collect linen & make beds | 1 |
3 |
| Provide a linen service | 2 |
3 |
| Carry out periodic room servicing & deep cleaning | 2 |
3 |
| Clean windows from the inside | 1 |
2 |
| Employment rights & responsibilities in the hospitality, leisure, travel & tourism sector | 2 |
2 |
| Give customers a positive impression of yourself & your organisation (ICS) | 2 |
5 |
| Deal with customers across a language divide | 2 |
8 |
| Maintain customer service through effective handover (ICS) | 2 |
4 |
| Clean, maintain & protect semi-hard & hard floors (Asset Skills) | 2 |
4 |
| Clean & maintain soft floors & furnishings (Asset Skills) | 2 |
4 |