Secret Shopper

Your business relies on the image it has from the people who spend their money with you.

We all know that when we are away from the business we leave our reputation in the hands of our staff.

CUSTOMER SERVICE

We will provide a full written report with the option of video / audio evidence giving a service that best suits your needs and budget.

We can report on; the welcome, the appearance of your staff and premises, staff ability to offer help and suggestions, the response we get if we are a little awkward, the price charged compared to printed price tariff and the handling of the money; staff behaviour while in the serving area; all aspects of overall presentation and impression of your business.

We can even test the security of your premises with regard to restricted access areas. Stock loss weak points can be examined, i.e. theft by staff and customers or stock handling.

If you have any concerns over any aspect of your business we will be happy to test it for you.

THE SELLING OF AGE- RESTRICTED PRODUCTS

We can check that laws are followed with regards to the sale of age restricted products..In a recent sting operation run by the police and a local council 4 of 7 outlets violated trading laws.

AS WITH ALL OUR CLIENTS WE WILL TREAT YOUR CASE WITH THE UPMOST INTEGRITY AND PROFESSIONALISM.