The following comprises a list of the most frequently asked questions regarding our services. If you do not find the answer you are searching for, please feel free to contact us with your question.
1. What will it cost to book you?
2. What do you charge for a print?
3. How do I claim my 10% donation to charity?
4. If I have my photo taken do I have to buy it?
5. I am planning an event, what space do I need to set aside for you?
6. Do you need an electricity supply?
7. How long does it take you to prepare your equipment for an event?
8. What if I want an online gallery of the images?
9. What might restrict you attending an event?
10 How much time do you need to take the photographs?
1. What will it cost to book you?
Absolutely nothing! Whether you are organising an event or you simply require a custom portrait session with your family we do not charge a booking fee. It is our belief that you should not be asked pay in advance for something you have not yet seen. We are confident that once you see your photographs you will want to buy them. The risk is all ours.
2. What do you charge for a print?
This depends upon the service provided. For balls, toddler groups, school days, sports, plays and church services, our event prices typically start at £7.50 for a 4" x 6" high quality mounted print, or £15 for a 6" x 9" equivalent. Family and custom portrait prices start at £35 per print. For a little more, you can select from our wide range of print sizes and high quality finishes.
We also provide special discounts such as our popular family day offer where our customers take away a minimum of 10 mounted prints plus those same prints on a copyright free CD or memory stick for just £145. Please contact us to find out about all the other special discounts that we have on offer.
Please see our prices for more information.
3. How do I claim my 10% donation to charity?
When placing your event booking, simply tell us what charity you would like the donation to go to. Following the event, we will send you a cheque for 10% of our sales income made out to your charity of choice.
4. If I have my photo taken do I have to buy it?
No, there is no obligation to buy. We appreciate that choosing a photograph is a very personal thing so we never pressurise our customers into buying any of our pictures. That said, many of our customers come back time and again to purchase our high quality, low cost photos so we are sure you will be more than happy with what we offer you.
5. I am planning an event, what space do I need to set aside for you?
It is important that you ensure that a suitable area has been set aside for us to work in. We require an area at least 4m wide and 5m long for the studio. The mobile printer requires enough space for a 2m table from which to serve our customers. It is preferred that the printer and studio are in the same location but they can be separated a short distance if required. It is important that you consider the ease of access to the area to have provided: both for us when unloading, and for your guests during the event.
6. Do you need an electricity supply?
Yes, both our portable studio and printer require power. Please check with your electrician if the venue power supply is serviced by a generator.
7. How long does it take you to prepare your equipment for an event?
Similar to your hired band or DJ, we will need access to the venue before the event starts. We typically take an hour to set up (depending on ease of access).
8. What if I want an online gallery of the images?
If an online gallery is requested it is the responsibility of the organiser to inform the photographer if any guests do not wish their images to appear online. Images will appear online with in 2- 3 days of the event and will be kept online for 3 months.
9 What might restrict you attending an event?
We will be unable to work with the following:
- Uneven flooring / inadequate space;
- Studio not easily accessed from the main entertainment area;
- Access to the venue less than 1 hour before the event starts;
- Lack of suitable power outlets (please check with your electrician if the venue supply is serviced by a generator);
- Open sided marquees;
- Restricted access e.g. long flights of stairs, narrow doorways and an inability to unload equipment close to the event location.
10. How much time do you need to take the photographs?
| Portrait session | 1 hour + | |
| Pregnancy and new born | 45 minutes + | |
| Toddler groups | 5 - 7 minutes | |
| School Days | 2 -3 minutes | |
| During Church services | n/a | |
| Family Days | 25 minutes | |
| Proms / Balls | Single / Couple shots | 30 seconds - 90 seconds |
| Proms / Balls | Large Group Shots | 2 minutes+ |