Where to start?
Look at the picture below. The bath panel should be completely straight: that is, it should follow the pencil line on the wall. But Dolphin’s fitter didn’t trim the panel to size properly, and so it bulges out. The plasterers followed the bulge with the new skim, so the shape of the bulging panel can be seen as it corresponds to where the new plaster ends. A horrible and amateurish job.
If you’ve read the ‘Electrics’ page on this site, you’ll know that I had Dolphin Special Care™ move the pictured spur from its original location. Their expert fitter decided that breaking cables and re-joining them just under the taps would be the most sensible thing to do...
Click on the picture below to open it full-size.
On Dolphin’s Professionalism and Competence, here is a self-explanatory quote from one of my letters to Dolphin’s Miss Kontic:
| Dolphin fitted the spa bath, but, according to its manufacturer, failed to adjust it properly. A consequence of this was that its sump pump repeatedly turned itself on. When I spoke to Mrs Geisler at Dolphin about this, she confirmed, after her third call to me on this specific subject, that Dolphin’s considered advice was that the bath should be switched off at the fused spur when it was not in use. Mrs Geisler’s imparting this advice to me took three confirming phone calls because I had questioned it — it seemed to me to be nonsense — and I asked her to make absolutely sure of what she, on behalf of Dolphin, was advising. As you know, the bath repeatedly started itself throughout the night of December 24th. My mother could not have followed Dolphin’s considered advice about isolating the bath when it was not in use because the spur, at that time, was beneath the bath. Nobody at Dolphin was available to answer the phone on December 25th, and a recorded message indicated that the office would not re-open until December 29th. As I told you in my first letter, “The spur was under the bath, and could only be reached after taking six screws out of the bath panel.”. My eighty-year-old mother could not be expected to do this and, anyway, “she also said that she was now ‘too frightened’ to go into the bathroom again ‘in case the bath goes off again’”. Your advice could, therefore, only be followed by my travelling to my parents’ house: the return trip took five hours. |
So, a Happy Christmas
from Dolphin.