Dolphin’s Response

Discover what Dolphin really Cares about.
 

There’s a lot of rubbish published on the internet.
I want to ensure that readers of this website understand that everything I have set down here is factually accurate.

To that end, I wrote to Dolphin Special Care™ and asked their Miss Kontic:

    “You asked me to revise my web site and I have now done so.  Please let me know if you dispute anything that it now says: I want to ensure that it is factually accurate, and fair; as well as standing as a record of fact for other potential customers of Dolphin’s.”   

(I had misunderstood the provisions of British Standards 7671: I had been wrongly informed by (but had correctly reported) Dolphin’s fitter.)

This is her reply (and her grammar), with my observations below in red:

    “I thank you for your efforts in correcting the content of your web-site, however the company is of the opinion that the content of the site is libellous and misrepresents the situation entirely and deliberately with a view to coercing the company. 
    “In addition we wish to give you notice that some content of your site infringes our rights under the TMA 1994 and the company will take such action as it is entitled to do so under section five of the above act.   
    “I will of course be notifying your ISP of the above and urge them to take such action as they deem appropriate.”  

“Libellous”
But in what way?  Tell me, and I’ll correct it. (I keep asking).
What here is libellous; what misrepresents?  Dolphin, defend yourselves — if you can. 

Attempted “Coercion”
Entirely valid.  By publishing this site, I’m trying to coerce Dolphin into behaving well (or just better), and I’m doing that on behalf of all their elderly and disabled customers who have no voice. 
I also want to warn potential customers of what they can expect.

The Trade-Marks Act of 1994
Hmm.  Look at the box at far top-left.  My very own creation.  You may note (if you care) that it varies somewhat from the Dolphin logo.  The font is different: it’s a Microsoft font, over which Dolphin own no rights.  The best clue — I thought they would need one — is that it’s dolphin-free: there’s no leaping sea-mammal over the “i”.  But then detail is not one of Dolphin’s strengths.

My Internet-Service Provider
I’m sure that BT are quaking in anticipation of a call from Miss Kontic.  But neither they nor I are infringing any of Dolphin’s copyrights.

 

Dolphin “Special Care” salesmen deliberately target the old and disabled. 
Casual readers might reflect on how the sort of legalese and threats that are recorded above — and which are clearly all part of the way Dolphin Special Care™ does business — would be received by such people. 
Be warned; and warn your Mum and Dad.

 

Just for the record: “Dolphin”, “Dolphin Special-Care Bathrooms” and the right-leaping dolphin logo are or may be trademarks and as such are or would be the property of their owners.

 

Let me be crystal-clear.  I want to ensure that this site is factually accurate.

Dolphin are again invited to correct any inaccuracies.  For ease, an email to me would do the job.

I will publish their response here, and if appropriate, I will apologise for and retract anything that’s wrong — as I’ve done once already (see above).