THESE TERMS AND CONDITIONS APPLY TO ANY 'BANNER' ADVERTISING OFFERS PLACED ON OTHER WEBSITES.

The offer of a FREE phone is dependent on handset and price plan chosen at the time of purchase and is subject to availability. You must take out a NEW 12 month service agreement which is subject to status. Trafalgar Communications Limited part of Vanilla Mobile Fulfilment Services reserve the right to change the offer at any time.

Please be aware that banner advertising can become out of date very easily, Trafalgar Communications Limited part of Vanilla Mobile Fulfilment Services is not responsible for the up-keep of any other website other than its own. If you are unsure as to whether an offer is still current, please send an e-mail to: sales@vanillamobile.co.uk

All items displayed on this Website are subject to availability. If any product ordered is out of stock we will notify you within 2 working hours of your order being received. We will advise you of the likely time scale of delay, and keep you fully informed of the estimated delivery date. Please note no payment is taken or processed until the goods are available and ready for despatch and delivery has been agreed with you.

Please Note: On occasion the network (T-Mobile, Orange, O2, Vodafone, 3 or BT Mobile) may make the decision to discontinue a particular handset. In this event we will endeavour to offer you an alternative product. We are however unable to guarantee that the offer will be of the exact same value.

All sales require Credit / Debit Card.

Trafalgar Communications Limited part of Vanilla Mobile Fulfilment Services accept payment by Visa, Delta, Mastercard, Switch and Solo. Please note that credit or debit card details will be required with all orders. The card must be in the name and registered at the current address of the person making the order.

Trafalgar Communications Limited part of Vanilla Mobile Fulfilment Services does not sell or transmit any personal customer information, including e-mail addresses to any third party companies. Our privacy policy excludes any of the UK mobile networks any other service provider or Lifeline™ part of NTI, our preferred mobile phone insurer. We do reserve the right to provide information to the relevant authorities in the interest of preventing fraud or crime.

The pricing of a phone (and any associated offers inc. cashback/line rental) is dependent on a specific price plan being selected. If you subsequently change this price plan within the periods defined below then the purchase price variance for the phone, based on the price plan you have actually changed to, will be charged to your credit/debit card.

If you wish to return a product please contact our Customer Services Team as soon as any problem becomes apparent. Click here for full details.

Stickering boxes
Please note that your handset will be delivered in a sealed box for added security. The text on the seal reads: "Attention! Please DO NOT BREAK THE SEAL unless you have read the terms and conditions of your contract. By using your phone to make or receive calls, send text or picture messages or take photographs or video clips you are accepting the terms and conditions of your airtime agreement."

You are unable to return this handset for cancellation under our 7-day peace of mind guarantee if IT HAS BEEN USED.

If you return the handset to us and it has been used we may levy an administration charge for processing the non-faulty handset.

Unauthorised returns under 14-days
To return your handset you should contact us on 0800 049 60 60 to obtain a return authorisation number. If you return your handset to us without a returns authorisation there may be a delay in processing your return and monies being refunded to you.

Screening faulty returns
Any handsets returned to us as faulty will be screened by a specialist team who will have the authority to return the handset to you if the reported fault cannot be determined.

To help the team accurately assess your returned handset please describe in full the fault when arranging the return.