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OBSERVATIONS
& INFORMATION...
Alternatives...
As lots of the stuff we have at Ultima Thule is rare
and/or hard to get, and that many titles are second-hand, one-off's, deleted items
or very limited, we cannot always guarantee that something listed on the
Ultima Thule web site is available. It is not always possible or practical to
keep everything on the UT site up-to-date, although I do try! So we recommend
you list alternatives if ordering by post especially.
Invoices & reserving...
You can request a pro-forma invoice, bill or quote by
phone, post or email. That is if you wish to reserve goods before
sending/making a payment.
As a rule we generally only reserve goods for one week in the UK, but will
usually allow longer for payments from abroad. So please be prompt with your
payment, or keep us informed of any delays, else the goods will be returned
to stock. Please do not reserve goods and then change your mind, as this can
cause inconvenience to us and other customers.
All UK (and many export) sales are put through the office till (cash
register). If you require a full invoice for your personal accounts, then
request one. Businesses and export orders (unless you request us not to) will
receive a full official invoice with the goods.
Payment Methods...
£ cheques: UK Bank Cheques, Eurocheques,
Drafts, Money orders. A tip: blank, UK bank cheques noted "not to
exceed £..." avoids the need for credit notes.
£ Postal Orders: Do not cross them! Banks charge a high clearance
fee. For added security, make postal orders payable to "Steven
Freeman".
Electronic funding: Moneygram, Western Union, etc. payable to
"Steven Freeman".
Credit Cards: Almost any Visa, Eurocard, MasterCard. Minimum order
£5.00.
Important: Only usable after completion of our Customer Registration Form.
Debit Cards: Visa Delta, Visa Debit, Connect, Switch. Minimum
order £10.00.
Important: Only usable after completion of our Customer Registration Form.
Bank transfer: Request details if you wish to transfer to our
account.
UK currency: Cash sent by mail is risky. Ultima Thule will not be
liable for any losses.
Foreign currency: Add £6 or $10 for fluctuations/costs. Registration
is essential.
Foreign cheques: These can cost £12+ in bank fees and weeks to clear.
Discounts...
All discounts are at our discretion. Discounts do
not apply to P&P, services, magazines, books, or accessories.
UK special discounts...
payment by Credit Cards...
£250+ = free parcel post (or £5 off registered), £500+
& 2% discount.
payment by cash, cheques, debit cards, uncrossed postal-orders...
£150+ = free insured parcel post (or £5 off registered), £500+
& 4% discount,
£1000+ free parcel post and 8% discount.
Export special discounts...
payment by Credit Cards...
£250+ = 2% discount, £500+ = 4% discount.
payment by cash, £ cheques/etc...
£150+ = 2% discount, £500+ = 6% discount, £1000+ =
10%.
The small print...
P&P rates: We use
a unit system to cope with mixed orders of CD's, records, cassettes,
etc. What we charge is:- the postage cost (based on the average weights) +
the packaging costs + a small handling charge. These rates are a
guide, and are what is usually charged. P&P on large orders may be
cheaper. If you are unsure about P&P costs, then enquire.
Packing: We take care in our packaging! In fact, Steve is regularly
commended for it. Records are packed in cartons tightly (to avoid movement)
with extra bubble-wrap inside. Smaller items (such as CD's and cassettes) are
usually wrapped in corrugated card and mailed in neat Jiffy bags.
Recorded delivery: Advisable, if you want to make sure the goods are
signed for. Essential for deliveries to blocks of flats or to businesses, to
make sure the item gets to the right person!
Insurance: The Post Office only has limited liability for loss or
damage, thus we recommend insurance on orders over £25! Items very rarely go
missing, but it's often better to be safe than sorry. Parcel rate prices (excepting
UK rates) include insurance in the P&P charge quoted.
Insurance cover: This varies for different countries. If no
instructions are given, we'll use our discretion and charge accordingly. But
note, as parcel insurance is limited per parcel (only up to £250 in some
places), orders over any such threshold will usually be split into smaller
packages.
Customs Declarations: We cannot fully insure, or claim compensation on
lost or damaged items incorrectly valued. If you require low value
declaration, the risk is yours! A tip: Packets under $50 (approx. £33
inc. P&P) are exempt from import duty in some countries, and you are
less-likely to be clobbered. The disadvantage is that postal costs per item
may be higher.
Part-exchange: If you wish to send us records or CD's in part-exchange
against goods, please observe the following. 1) Before you send us any goods,
always send us an email or letter with the list of goods you are wishing to
dispose of. 2) We usually only take "ex" or better condition goods.
Condition grades can be useful, else any offers are based on m/m product. 3) Await
our offers before deciding to send anything. Note that all offers are subject
to inspection and condition grading, and offers will be adjusted accordingly.
We use a standard rate of offering half of what we sell an item for in
exchange value. That is, if we sell a record for 6GBP you get 3GBP credit to
use against an order. This is the same deal for if you deliver the goods
personally, or if you send them to us. The exchange value you get from us is
treated as a cash sale amount as with any other payment method. We cannot
give any other allowances. P&P is charged the same as with any other
method of purchase. Customers abroad may find that postal costs your end may
make such transactions impractical.
We do not normally pay cash for second-hand goods, but if we do then any such
cash offer will be at best a third less than the exchange offer.
Low-risk buying scheme: As you can't try before you buy with
mail-order, we offer a privilege mail-order scheme for the return
unwanted/disliked items as part-exchange. The rates are, when returned
within: 14 days: 75% on second-hand items & new CD's [not usually
digipaks, as these rarely get returned in perfect condition]. 60% on new
records & new DP/CC CD's, 50% on cassettes. After 14 days to 1 month: 50%
second-hand items, 40% for new items (not cassettes). Conditions: Returns
must be in condition as supplied. i.e. a new CD should be returned in new
condition! If anything returned shows any sign of wear, play-marks, finger
marks, etc., then it will be treated as second-hand part-exchange (as
detailed above). This scheme is a privilege extra service for registered
and/or regular customers only. It is not intended as a cheap library or
rental service, so please respect our conditions, and only use the scheme for
genuinely unwanted items. Not valid for: videos, publications, special-order,
or sale/reduced items!
Problems...
Quality: Second-hand items are visually
checked & tested for accurate grading. If you are finicky avoid items
"vg+" or less. We try not to sell cassettes with defects, or CD's
that won't play correctly!
Faulty Goods: Not all things that seem faulty are so. Check CD's on a
different player! If you are sure an item is faulty, tell us. We will,
however, usually need the return of faulty goods.
Postal Damage: We take great care packaging, but cannot guarantee
against wear to covers, or damage to CD cases. If anything arrives damaged,
keep all packaging and make a claim. Do not return goods until you have
checked with us first! Generally, we recommend you add insurance.
Non-delivery: Check your local sorting office (or neighbour) first!
Wait 1 week (1 month abroad). UK Parcelforce can take 10 days. If enquiring,
tell us: the date of the order, what you ordered, etc.
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