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ULTIMA THULE MAIL-ORDER INFO revised 1/3/2017

read me first
PayPal
postal rates

observations & information
payments
discount

the small print
problems
condition grading guide

abbreviations
second-hand grades
general layout

printed catalogues
help page
FAQ #1

 

READ ME FIRST...

We do not have an online secure server for orders (all systems I've checked are either too expensive or inflexible).
To order from Ultima Thule there are various methods. Best for us and you is to register (see "First order").
You can also use PayPal (5% fee), use available Pay Now buttons or Donate Button on this site, or request a PayPal invoice.
Many products are also available via: Amazon Marketplace, Discogs Marketplace, and occasional Ebay auctions.

First order...
Register if you wish to pay direct by credit/debit card. Especially so if you wish to make further orders.
I
nitial orders should preceded by a completed registration/order form or letter (hand-written and signed) with your payment details, etc.
Get a registration form zipped mhtml, jpg printable to see what info we need, or print it off, fill it in and send it to us!
If you are known to us we can accept card details by phone or email
If you are unknown to us, we can accept card details by phone or email after we run checks (we may require recorded/insured post be used)
Whoever you are, there's also the PayPal option (see below).

Supplying payment info...
If you email a form to us, either paste it in or add it as an attachment (use 96dpi greyscale jpg, compressed to 60k if you know how).
For regular email, make sure you include: a normal phone number, valid from/to dates, the security code (final block of 3 numbers on the back).
If you don't like sending all info in one go, tell us key extras like the expiry date and security code separately (a card cannot be used without these).

Further orders...
order by phone, regular mail or email, and benefit from our usually speedy same day despatch!
Order forms: Available with printed catalogues, or by request with an order. Or download an order form and print it off yourself.
Please write clearly and/or in capitals where you can. Use a highlighter or red ink for important notes.
Email orders: Be sure to be clear as to who you are! i.e. list your full name at least. The more clear info, the faster the order process!
This avoids bogus orders or items going to the wrong person. We do have different customers with the same names!
Phone orders: When ordering or reserving by phone, ask for Alan, tell me your full name and that you a registered customer.
I will access your file on our off-line system.

 

Most Ultima Thule releases and Audion Publications have convenient PayPal buttons. The prices given include P&P and PayPal fees.
The drop-down boxes give the different postage options that are available to Europe and World destinations and prices in GBP (GB £ sterling).
This is the quickest most convenient way for you to order. You don't need a PayPal account, as PayPal also accepts most major credit cards.
If you wish to order more than two items you may save money on P&P if you request a PayPal invoice instead.

UK customers can usually just click the add to cart for default UK price including P&P

non UK customers should...
1. Click on the drop-down box.
2. select appropriate postage option...

PayPal is also the default paying method on items we sell via Discogs, using their online billing system.
It is also possible to request me to post a UT catalogue item on Discogs (but there will be a fee added)

For all other types of order, use the SEND PAYMENT option at PayPal to my personal (Alan Freeman) PayPal account: utle2uk@btconnect.com.
When you do this, it's best to email me at: utle2uk@btconnect.com to let me know, giving your address info, special instructions, etc.
And/or include all such info along with the PayPal payment instruction.

There's also: easy pay any amount via PayPal donate button

5% Surcharge: As a general rule add 5% to a purchase total. There are various charges on PayPal transactions, depending on the type of funding, currency conversion, etc. If you know how to do a "friends & family payment" it is possible to avoid such fees. Sometimes it works, sometimes it doesn't. Such payments have no guarantees however! If in doubt contact me and ask for a quote or PayPal invoice.
Fund clearance: usually instant. Most PayPal orders are despatched the day you make the payment (if payment is received before 2pm).
Important: Never send me a PayPal payment for something I may not be able to supply! PayPal refunds are a pain. If in doubt, ask first!
Problems: Goods not arrived? Queries! You know we are a reputable, long-established business, so please don't start a dispute via PayPal. Such action not only causes inconvenience, but also further problems that can affect transactions with other customers. Remember, delays can be caused by various factors, some beyond our control. Always contact us directly before you do anything else!
Want faster service? Then register with Ultima Thule and take advantage of our super-speedy usually same day despatch service!

 

POSTAL RATES: new December 2016

UK

 

 

 

World

 

 

units

1st

insured

approx

units

Europe

World

1  1st MC

£1.60

 

80g

1  1st MC

£3.50

£4.50

2  1st CD

£1.60

 

150g

2  1st CD

£4.70

£6.10

3 2CDset

£2.20

 

235g

3 2CDset

£5.00

£6.50

4    2xCD

£2.80

£8.00

320g

4    2xCD

£6.50

£9.50

5

£3.40

£8.00

405g

5

£6.50

£9.50

6   1st LP

£4.20

£8.00

490g

6   1st LP

£6.50

£9.50

7

£4.50

£9.50

575g

7

£7.90

£12.20

8    4xCD

£5.00

£9.50

660g

8    4xCD

£7.90

£12.20

9

£5.50

£9.50

745g

9

£7.90

£12.20

10    2LP

£6.00

£9.50

830g

10    2LP

£9.30

£14.90

11

£6.00

£9.50

915g

11

£9.30

£14.90

12  6xCD

£6.00

£9.50

1kg

12  6xCD

£9.30

£14.90

13

£8.00

£12.00

1065g

13

£10.50

£17.50

14  3xLP

£8.00

£12.00

1130g

14  3xLP

£10.50

£17.50

15

£8.00

£12.00

1195g

15

£10.50

£17.50

16  8xCD

£8.00

£12.00

1260g

16  8xCD

£12.00

£20.50

17

£8.00

£12.00

1325g

17

£12.00

£20.50

18  4xLP

£8.00

£12.00

1390g

18  4xLP

£12.00

£20.50

19

£8.00

£12.00

1455g

19

£12.00

£20.50

20 10xCD

£8.00

£12.00

1520g

20 10xCD

£13.50

£23.00

21

£8.00

£12.00

1585g

21

£13.50

£23.00

22  5xLP

£8.00

£12.00

1650g

22  5xLP

£13.50

£23.00

23

£8.00

£12.00

1715g

23

£13.50

£23.00

24 12xCD

£8.00

£12.00

1780g

24 12xCD

£15.00

£26.00

25

£8.00

£12.00

1845g

25

£15.00

£26.00

26  6xLP

£8.00

£12.00

1910g

26  6xLP

£15.00

£26.00

27

£8.00

£12.00

1975g

27

£15.00

£26.00

28 14xCD

£8.00

£12.00

2kg

28 14xCD

£15.00

£26.00

 

P&P unit rates

1 unit: MC (cassettes), 3"CD, uncased CD (and some lightweight CD packages)

2 units: CD (compact discs), 2xMC sets, 7" records, magazines

2 units: 1st CD slim-case compact disc, 1 unit each extra

3 units: DVD, 2CD sets, 10" records [note: VHS cassettes are 6 units]

4 units: The Crack In The Cosmic Egg CD-Rom, LVE sets

6 units: first LP, add 4 units for each extra LP. (i.e. a double is 10 units)

Worldwide surface rates are the same as Europe

Other services

UK Recorded delivery 1-9 units: add £1.10 to the P&P cost.

UK Recorded delivery 10 units + inclusive in above P&P charges.

International Signed For: add £5.00 to P&P (cover £50)

Insured / Airsure: for expensive/rare items, depends on value of order (please enquire)

Parcel post / larger orders: calculated by order weight (please enquire)

rates inc. PayPal fees

 

OBSERVATIONS & INFORMATION...

Alternatives...
As lots of the stuff we have at Ultima Thule is rare and/or hard to get, and that many titles are second-hand, one-off's, deleted items or very limited, we cannot always guarantee that something listed on the Ultima Thule web site is available. It is not always possible or practical to keep everything on the UT site up-to-date, although I do try! So we recommend you list alternatives if ordering by post especially.

Invoices & reserving...
You can request a pro-forma invoice, bill or quote by phone, post or email. That is if you wish to reserve goods before sending/making a payment.
As a rule we generally only reserve goods for one week in the UK, but will usually allow longer for payments from abroad. So please be prompt with your payment, or keep us informed of any delays, else the goods will be returned to stock. Please do not reserve goods and then change your mind, as this can cause inconvenience to us and other customers.
All UK (and many export) sales are put through the office till (cash register). If you require a full invoice for your personal accounts, then request one. Businesses and export orders (unless you request us not to) will receive a full official invoice with the goods.

Payment Methods...
£ cheques: UK Bank Cheques, Eurocheques, Drafts, Money orders. A tip: blank, UK bank cheques noted "not to exceed £..." avoids the need for credit notes.
£ Postal Orders: Do not cross them! Banks charge a high clearance fee. For added security, make postal orders payable to "Steven Freeman".
Electronic funding: Moneygram, Western Union, etc. payable to "Steven Freeman".
Credit Cards: Almost any Visa, Eurocard, MasterCard. Minimum order £5.00.
Important: Only usable after completion of our Customer Registration Form.
Debit Cards: Visa Delta, Visa Debit, Connect, Switch. Minimum order £10.00.
Important: Only usable after completion of our Customer Registration Form.
Bank transfer: Request details if you wish to transfer to our account.
UK currency: Cash sent by mail is risky. Ultima Thule will not be liable for any losses.
Foreign currency: Add £6 or $10 for fluctuations/costs. Registration is essential.
Foreign cheques: These can cost £12+ in bank fees and weeks to clear.

Discounts...
All discounts are at our discretion. Discounts do not apply to P&P, services, magazines, books, or accessories.
UK special discounts...
payment by Credit Cards...
£250+ = free parcel post (or £5 off registered), £500+ & 2% discount.
payment by cash, cheques, debit cards, uncrossed postal-orders...
£150+ = free insured parcel post (or £5 off registered), £500+ & 4% discount,
£1000+ free parcel post and 8% discount.
Export special discounts...
payment by Credit Cards...
£250+ = 2% discount, £500+ = 4% discount.
payment by cash, £ cheques/etc...
£150+ = 2% discount, £500+ = 6% discount, £1000+ = 10%.

The small print...
P&P rates: We use a unit system to cope with mixed orders of CD's, records, cassettes, etc. What we charge is:- the postage cost (based on the average weights) + the packaging costs + a small handling charge. These rates are a guide, and are what is usually charged. P&P on large orders may be cheaper. If you are unsure about P&P costs, then enquire.
Packing: We take care in our packaging! In fact, Steve is regularly commended for it. Records are packed in cartons tightly (to avoid movement) with extra bubble-wrap inside. Smaller items (such as CD's and cassettes) are usually wrapped in corrugated card and mailed in neat Jiffy bags.
Recorded delivery: Advisable, if you want to make sure the goods are signed for. Essential for deliveries to blocks of flats or to businesses, to make sure the item gets to the right person!
Insurance: The Post Office only has limited liability for loss or damage, thus we recommend insurance on orders over £25! Items very rarely go missing, but it's often better to be safe than sorry. Parcel rate prices (excepting UK rates) include insurance in the P&P charge quoted.
Insurance cover: This varies for different countries. If no instructions are given, we'll use our discretion and charge accordingly. But note, as parcel insurance is limited per parcel (only up to £250 in some places), orders over any such threshold will usually be split into smaller packages.
Customs Declarations: We cannot fully insure, or claim compensation on lost or damaged items incorrectly valued. If you require low value declaration, the risk is yours! A tip: Packets under $50 (approx. £33 inc. P&P) are exempt from import duty in some countries, and you are less-likely to be clobbered. The disadvantage is that postal costs per item may be higher.
Part-exchange: If you wish to send us records or CD's in part-exchange against goods, please observe the following. 1) Before you send us any goods, always send us an email or letter with the list of goods you are wishing to dispose of. 2) We usually only take "ex" or better condition goods. Condition grades can be useful, else any offers are based on m/m product. 3) Await our offers before deciding to send anything. Note that all offers are subject to inspection and condition grading, and offers will be adjusted accordingly.
We use a standard rate of offering half of what we sell an item for in exchange value. That is, if we sell a record for 6GBP you get 3GBP credit to use against an order. This is the same deal for if you deliver the goods personally, or if you send them to us. The exchange value you get from us is treated as a cash sale amount as with any other payment method. We cannot give any other allowances. P&P is charged the same as with any other method of purchase. Customers abroad may find that postal costs your end may make such transactions impractical.
We do not normally pay cash for second-hand goods, but if we do then any such cash offer will be at best a third less than the exchange offer.
Low-risk buying scheme: As you can't try before you buy with mail-order, we offer a privilege mail-order scheme for the return unwanted/disliked items as part-exchange. The rates are, when returned within: 14 days: 75% on second-hand items & new CD's [not usually digipaks, as these rarely get returned in perfect condition]. 60% on new records & new DP/CC CD's, 50% on cassettes. After 14 days to 1 month: 50% second-hand items, 40% for new items (not cassettes). Conditions: Returns must be in condition as supplied. i.e. a new CD should be returned in new condition! If anything returned shows any sign of wear, play-marks, finger marks, etc., then it will be treated as second-hand part-exchange (as detailed above). This scheme is a privilege extra service for registered and/or regular customers only. It is not intended as a cheap library or rental service, so please respect our conditions, and only use the scheme for genuinely unwanted items. Not valid for: videos, publications, special-order, or sale/reduced items!

Problems...
Quality: Second-hand items are visually checked & tested for accurate grading. If you are finicky avoid items "vg+" or less. We try not to sell cassettes with defects, or CD's that won't play correctly!
Faulty Goods: Not all things that seem faulty are so. Check CD's on a different player! If you are sure an item is faulty, tell us. We will, however, usually need the return of faulty goods.
Postal Damage: We take great care packaging, but cannot guarantee against wear to covers, or damage to CD cases. If anything arrives damaged, keep all packaging and make a claim. Do not return goods until you have checked with us first! Generally, we recommend you add insurance.
Non-delivery: Check your local sorting office (or neighbour) first! Wait 1 week (1 month abroad). UK Parcelforce can take 10 days. If enquiring, tell us: the date of the order, what you ordered, etc.

 

CONDITION GRADING ROUGH GUIDE...

100%

75%

70%

65%

60%

55%

52.5%

50%

45%

42.5%

new

m/m

m/ex+

m/ex
ex+/m

m/vg
ex+/ex+

m/g+
ex+/ex
ex/m

m/g
ex+/vg+

m/f
ex+/vg
ex/ex+

ex+/g+
ex/ex
vg/m

ex+/g
ex/g+

£9.00

£6.50

£6.00

£5.50

£5.00

£5.00

£4.50

£4.50

£4.00

£3.50

£10.00

£7.50

£7.00

£6.50

£6.00

£5.50

£5.00

£5.00

£4.50

£4.00

£11.00

£8.00

£7.50

£7.00

£6.50

£6.00

£5.50

£5.50

£4.50

£4.50

£12.00

£9.00

£8.00

£7.50

£7.00

£6.50

£6.00

£6.00

£5.00

£4.50

£13.00

£9.50

£9.00

£8.50

£7.50

£7.00

£6.50

£6.50

£5.50

£5.00

Note: this is just a small section of the full grading table we use. Get the full word doc 2nd hand pricing guide.zip

 

ABBREVIATIONS...

 

Products...
CD - Compact Disc
CDM - Compact Disc Mini album
CDS - Compact Disc Single
CDR - Recorded Compact Disc
CD-Rom - CD +PC Rom data files
CD+ - CD +PC/Mac data files
DVD - Digital Video/Versatile Disc
EP - Extended Play 7"33 / 12"45
LP - Long Play record 12" / 10"
MLP - Mini LP 12" / 10"
MC - Music Cassette
VHS - Video VHS Cassette

Other infos...
# - Item new to this list!
BK - Book, booklet, etc.
BT - Bonus Track(s) included, i.e. 2xBT
CC - Card cover (often a mini LP style gatefold)
DP - DigiPak cover (plastic tray glued to card sleeve)
GF - Gate-Fold cover
IN - Insert/inner sleeve included
MAG - Magazine
PO - Poster included
PS - Picture Sleeve
RE - Reissue
RM - Remaster

 

SECOND-HAND GRADES...

Music product...
m - mint: a perfect, "as new" item, with no notable defects.
ex - excellent: minor flaws, slight wear, some defects.
vg - very good: a record that has obvious visible flaws, minor noise or clicks, etc. Good for all but quiet musics.
g - good: a record that plays okay, but will have notable crackle or distortion. Some old loud records will be okay.
f - fair: will play with considerable noise and crackle. Not really recommended at all!
b - bad condition, may not play properly!
+ - i.e. ex+ means better than ex, but not m.

Covers & Inserts...
m - mint: should be perfect, "as new", with no real defects.
ex - excellent: will show signs of being handled, and be obviously second-hand.
vg - very good: liable to have minor damage and wear, etc.
g - good: will be a bit tatty!
f - fair: may be just about holding together!
b - bad: hardly there at all!
co - cut-out: slotted/punched, usually US import deletion/promo.
nc - no cover.

 

GENERAL LAYOUT...

i.e. ASH RA TEMPEL - JOIN INN (Ohr: GF) LP vg/vg £25.00 - (Spalax) CD £13.00 - etc.

Meaning: ARTIST - TITLE (label: info) FORMAT record/cover £price - etc.

New items: No grade = new item! i.e. the Ohr LP above is second-hand, the CD is new.
Second-hand grades: "m/ex" = "mint record / excellent cover". i.e. "m/vg/ex" is condition of each item in a set, & "ex" cover. i.e. "g-m/m" is a variable grade, only good in parts, with an "m" cover.

 

UT MAIL-ORDER CATALOGUES...

The most convenient way to keep in touch with stocks at UT is via Discogs (which is regularly updated) and/or via the Ultima Thule web site and our catalogue web pages. The UT pages are updated every two months as a snapshot of our stocks at the time. If you would like to be notified each time a new list is posted then email utle1uk@btconnect.com asking Steve to add you to his email customer list.
A printed version is also available. Generally around 16 printed A4 pages, and in a rather cramped dense print, it's a handy portable guide.
Lists cost £1 to produce, but we send them out free to all non-web customers that order regularly!
If you'd like a copy of the printed list, calculate £1 + 1/2 of 1 unit p&p. Subscriptions, multiply by how many lists you require. Paypal add 10%.

1 catalogue, inc. p&p via PayPal payent: UK £2, Europe: £3, World £4

easy pay any amount via PayPal donate button (also email utle1uk@btconnect.com telling Steve telling him what you've paid for)

UT News emails:...
When the need arises we occasionally do bulk emails of news on gigs, new releases & special offers.
To be added to our news by email list, email: utle2uk@btconnect.com with subject "UT news - add me"
To be removed, email: utle2uk@btconnect.com with subject "UT news - remove me"

 

web site designed and managed by Alan Freeman © 2000-2017 Ultima Thule, Leicester, UK   -   constantly work in progress, advice welcome, please report broken links   -   E&OE