The concept of the “e-Partner” refers to the services of providing IT functions to Small/Medium Businesses (“SME(s)”) whom don't have the need or resources to have full IT.  We, in essence, become your Virtual IT department, shaping services around evolving your Expectations.   e-Partner is a group of interacting elements functioning as a complex whole. The process requires commitment, planning and collaboration across the organisations. The returns in improved efficiency, heightened user satisfaction, and contributions to business units are reasons enough to begin the journey.

But there is an additional level of value – one that goes beyond the organisation, and beyond most of today’s practices.  What is the impact when you pick up a phone, click on a mouse, reach out and get the services you need, really understanding what your options are and how best to access them?  What is the overall result when that experience becomes common across your enterprise? The returns go beyond just economics. e-Partner can improve the quality of IT at your company on a daily basis. 

e-Partner is the new strategic imperative in today’s economy.

Reasons why you should become e-Partner

We can deliver for an affordable price

In a large organization, separate IT departments typically exist for functions such as help desk, network administration, desktop support, software development, standardization, research and development, and security. Because small business generally don't have the need or resources to hire a full-time IT staff, (whether operating as a one-person company or with small staffs), someone from the firm in essence becomes their IT department and generally expected wear the vast majority of these varied "hats" on any given day

No one within an organisation can be expected to have all the answers when it comes to IT. Everyone has their own specialist areas of expertise and their application preferences - and everybody comes up against their own 'glass ceiling' at some stage or another.

Even we have our fair share times like this. On the other hand we have vast accumulated knowledge through experience and practise. We developed personal level of contacts with various vendors which we do share common knowledge base. OS and Software vendors one-side Technical Consultancy firms another side they need each other hence they feed each other with technical input. 

e-Partner

• A flexible, cost-effective way to broaden your firm's IT skills base and available solutions.
•   Partnering helps you deliver what Your Firm Needs from IT.
• And, if you're not partnering, you're leaving a TON of money on the table.

Independence

e-Partner is driven to bring each client the most comprehensive answers obtainable. We do this with the single goal and focus on our client. Our independence assures that all decisions are based solely on the needs of our client.

Experience

Our vast experience from small to large “SMEs” enables us to bring the seasoned professional to your team.

Knowledge

e-Partner reduces risk exposure, expense exposure, time exposure and compliance exposure allowing each client to focus on their core competencies. Our strength, service and support allow each client to spend its valuable resources wisely.

Dedication

Our vision is to create a specialist IT & Consultancy services company, focusing on providing first-class technical support and services to SME’s at an affordable price.

Flexibility

Partnering is a flexible, cost-effective way to broaden your firm's skills base and available solutions.  Select one of the partnerships that suit you most.

Reliability

e-Partner is dedicated to the needs of our clients. We can help you to ensure that your technology is managed in the most effective way

Focus

Our primary focus is to ensure that your IT systems are working at optimal levels – ensuring minimal downtime.

Understanding

e-Partner stands with each client through the various phases of analysis, implementation and management. We act as a reference standard so that collective wisdom can be brought to bear for each of the many decisions that senior management must make.

Strength

We are unique with our offerings

Service

Products and services are a mixed bag. Some are downright necessities. But most products and services are more luxury than necessity. ?Do some consider you a necessity while others figure you provide a luxury?

Support

Providing the technical resources and support needed to keep your systems running optimally – effectively operating as your e-Partner

Shaping Services Around Evolving Customer Expectations

One of the most important and challenging objectives in delivering high-value services is to consistently meet (and exceed) customer expectations. Expectations are constantly evolving because improvements in service shift customer demands.

The On-Demand Contact Center

Provide instant employee access to IT services from anywhere,

Change tactics in response to market fluctuations, regardless of enterprise scale,

Achieve lower and more stabilized computing costs.

Technology systems are a key resource for most successful modern businesses. Developing and maintaining effective systems can make a significant impact on profitability by reducing costs and increasing productivity.

Whilst large companies have the luxury of in-house IT departments, smaller organisations often cannot justify the overhead of employing dedicated personnel to support their systems.

e-Partner specialise in providing SMEs with a flexible, cost effective solution to IT support. We are happy to support and upgrade existing systems or deploy new network infrastructures from scratch.

Our clients’ range from self employed professionals working from home to multi-site companies hundreds of users. Utilising Windows 2000 & 2003/NT based solutions we deliver robust, scalable, low maintenance systems tailored to specific client requirements.

Broadband offers fast, continuous, un-metered access to the Internet for a modest monthly subscription. A single connection can be distributed to all or selected workstations on a network with content restrictions and monitoring to prevent abuse. The Internet offers a wealth of information and resources that can provide significant benefit to most business functions. Profile prospective customers, obtain market reports and subscribe to relevant information services. Research new products, suppliers and place orders online. Track progress of deliveries online with many courier companies.

Communication and workflow

E-mail has revolutionised business communication providing a fast, efficient method of distributing information to colleagues, customers and suppliers. Simple, inexpensive mail server solutions can be deployed to enable basic e-mail routing for each network user. Microsoft Exchange offers more sophisticated mail distribution and collaboration tools such as shared address books, diaries and task lists.

The right tools for your business

There is a diverse range of application software for different business sectors and functions. Our consultants can assist with selection and deploy applications for specialist business needs.

The cost of "the glue", the connection between applications, is typically five to eight times that of the applications themselves.

Ø      Accounts software

Ø      CRM/Contact management

Ø      Desktop publishing

Ø      Computer aided design

Ø      Practice management

Ø      Web design

Ø      Bespoke solutions

Protecting your systems

A company’s computer system and the data it holds represent one of its most valuable assets. Downtime can bring operations to a standstill and data loss can potentially result in business failure. The integrity of your computer system is potentially at threat from hardware failure, malicious hackers, disgruntled employees and virus infection. We can advise and implement systems to minimise vulnerability and ensure that systems can be restored in the event of a disaster.

Ø      Firewall perimeter protection

Ø      Virus protection and cleansing

Ø      Restricting access to sensitive data

Ø      Internet content filtering

Ø      Fail-over protection and redundancy

Ø      Data backup

Ø      Disaster recovery planning

Ø      Remote access and wide area 

Secure VPN

Extending a central business network to branch offices and remote users Worldwide is now affordable to virtually any organisation. Secure VPN connections can be established over the Internet allowing access to data on a company network.

Centralising an organisation’s data resources maximises availability, simplifies control and allows full data backup from a single point.

e-Partner can provide the expertise to project manage documented and administration training can be provided as combination of telephone, on-site and remote access support, monitoring and administration can be facilitated remotely

Ø      Permanent branch office VPN network links

Ø      Mobile user VPN network access

Ø      Flexibility to work from home

Ø      Low cost international access

Ø      Remote administration and support

Support services

Long-term client relationships are a result of our flexible, responsive support services. e-Partner provides a combination of telephone, on-site and remote access support to cost effectively maintains our client's systems. Routine performance monitoring and administration can be facilitated remotely using Terminal Services, an integral part of the Windows 2000 Server operating system. On occasions where an issue cannot be resolved remotely, we will normally be on site within four hours.

e-Partner is not a reseller and has no commercial we put forward are selected purely on the basis of their

Consultancy

The implementation of both new systems and upgrades. We will systematically plan, install, configure and test all aspects of hardware and software to ensure the system is fully optimised for performance, security and reliability. All systems are fully required. We endeavour to maintain the functionality of legacy systems to ensure disruption, if any, is kept to a minimum. Normally the final commissioning will take place over a weekend.

Implementation

Long-term client relationships are a result of our flexible, responsive support services; effectively maintain our client's systems. Routine perform using Terminal Services, an integral part of the Windows 2000 be resolved remotely, we will normally be on site within four hours.  We recognise the need to work in partnership with our clients and gain a strong understanding of their business operations and objectives. Our consultants can provide an in depth analysis of interest in recommending one brand over another. The products functionality, stability and proven reliability.