Infrastructure Assessment

We have intimate knowledge of Telecommunications, Construction, Manufacturing, Retail & Distribution, and Software Development e-business processes. We offer a suite of services that assess the compatibility between business requirements and the state of infrastructure. These include performance management and capacity planning, testing, and high availability services.

As businesses move to broader networks with more complex technologies, IT staff reports increased downtime. A well-planned network design enables you to build from your initial investment, saving time and money when you move to performance-enhancing technologies in the future. We begin by assessing your existing network structure and can design a solution that supports your data and voice communications needs. We then manage installation and monitor system performance to verify your network meets your goals. e-Partner have extensive expertise with networking technology and products from all major vendors including Cisco, Compaq, and 3Com so that we can help you plan, implement and support your end-to-end, multi-vendor network infrastructure We provide

Consulting and Integration

e-Partner helps customers develop management processes to prevent downtime by taking the following steps; Assessment of the existing infrastructure, design and implementation of a network structure to support data, and voice communications needs and finally monitoring and verification of system and network performance. The services we provide include:

Network Architecture services to assess current network infrastructure, understand current and future networking needs, and formulate a network strategy and solution design to meet e-business needs.

Network Integration services to plan and implement an effective networking solution, including project management, installation planning, product installation and customisation.

Remote network outsourcing services to improve network availability through remote monitoring, performance reporting and problem, change and configuration management

Performance Management and Capacity Planning services

As demand for e-business solutions grows, businesses must be confident that their systems can sustain increased activity. They must anticipate and correct problems before their customers experience them. We help companies foresee future capacity requirements with our Performance Management and Capacity Planning Services. e-Partner has experience with multi-vendor hardware and software environments, and specialise in modelling tools and techniques necessary to analyse network, application and systems.

Stress Testing Services

We offer services that simulate customized capacity, performance and security tests to diagnose problem areas before they have a chance to surface in live environments. We also recommend the software and hardware configurations that would support predicted activity levels.

Consolidation Services

Merger or acquisition, internal reorganization, or deployment of new business applications - any of these events may trigger a need to consolidate IT resources. Our consolidation services focus on planning, implementing and managing consolidations of an organization's servers, data, applications, networks and Storage Area Networks. Our services help ensure a smooth transition with minimum impact on current business operations.

Disaster Recovery Services

The goal for companies today is to achieve a state of business continuity, where critical systems and networks are always available. To achieve this, companies must engineer availability, security and reliability into every process from the outset. We offer IT recovery services, where our teams sort through the complexity of various computing hardware, communications equipment, operating systems and infrastructure to help customers develop a reliable recovery solution.

Messaging Services

We provide Mail Architecture and Integration services for both enterprise class messaging systems like Microsoft® ExchangeT or Netscape as well as consumer-class messaging systems like POP3 or SMTP.

Mail Architecture Services

This involves assessing current messaging infrastructure, understanding current and future messaging needs, and formulate a messaging strategy and solution design to meet business needs. We provide these services for Microsoft® ExchangeT with Microsoft® OutlookT, POP-based messaging infrastructure, Exchange 2000 and Netscape.

Mail Integration Services

These include deployment, planning and execution, including client installation and data migration for messaging systems and applications. We also enable communication among disparate mail systems - integrating and/or consolidating different messaging systems, linking business units and extending a company globally. We also offer system upgrade service for upgrades with minimal disruption of business for the following options.

 Integration and deployment of Microsoft® Exchange with Microsoft® Outlook

 Planning and design of a Microsoft® Exchange or POP-based messaging infrastructure

 Upgrades of Exchange Server 5.5 to Exchange 2000 (Platinum), MS-Mail to Microsoft Outlook

Directory Server Services

Unified directories (LDAP, directory standard) lower management burden and provide seamless access to data from within and outside the organization. Our Directory Server Services provides services to Architect and Integrate unified directories.

Windows NT to Windows 2000 migration

We offer a complete portfolio of life-cycle services for Windows NT to Windows 2000 migration. Our modular approach enables organizations to get help at any stage of their Windows 2000 implementation, with services ranging from consulting to complete management.

Cable & Wireless Installation, Termination & Testing

1GB CAT5 Networks including Patch Panels, Managed Switches, Wall Sockets, etc.

11MB Wireless Local Area Networks upto 300ft

10MB Wireless Wide Area Networks upto 3000ft

Fibre Optic Cable Runs

Off-site Custom-built Turnkey NT Systems

Pre-configured NT Small Business Server Systems including;

Back-up Drive, Tapes, Smart UPS, Reuters, ISDN T/A, etc.

MS Proxy, IIS Intranet, RAS, Exchange/Outlook Accounts, Backup Rotation,

Logon Scripts, User Shares, Quotas, Remote Management Tools, etc.

Client PCs pre-configured to your own specification

Multi-location Cross-Platform Systems Integration

On-Site Service

ISDN, Frame Relay, Leased Lines, VPNs, etc.

Cisco, CheckPoint, etc.

Experienced NT Engineers

Managed NT

Daily Backups, Dual Power Supplies, UPS's, CC Monitoring, A/C, Alarms, etc.

Network Management & Security Systems

Audit of Network Hardware, Software, Users, Software Licensing, etc.

Asset Tracking and Management Systems

Network Traffic Management, Analysis, Routing, Bandwidth Allocation, Quota Management, etc.

Internet Usage Monitoring, Content Filtering, blocking, etc.

Firewall Installation, Configuration, and Testing

As the technology environment grows in complexity, so do the challenges with providing support for multiple operating systems, multiple vendor platforms and multiple levels of priority. Some of the supported Clients are running standard production software while a growing number are being used for bespoke applications.

Single-Point-of-Contact Support

e-Partner Networks will act as a Single-Point-of-Contact (SPOC) to facilitate Support and maintenance Services for the client.

Receive telephone calls from clients point of contact, or from end users

Log and track all calls

Assign engineers for immediate telephone support

Dispatch engineers for emergency maintenance, desk-side support and/or IMAC services as stipulated in customer service level agreement.

Maintenance Services

Hardware maintenance includes all repairs or replacement activity after a problem has occurred. It also includes all preventive maintenance as recommended by the equipment manufacturer and predictive maintenance, and shall include the supported end user machines, including servers, and all peripheral and network connected devices, including, but not limited to, all internal drives, modems, feature cards, monitors and printers

Installs, Moves, Adds & Changes (IMAC)

IMAC Services are limited to desktop, floor standing or portable personal computers. These systems usually consist of a system unit, a display monitor, a keyboard, a mouse, one or more disk drives, internal fixed storage device, and directly attached peripherals including printers, etc.

End-User Support

End User telephone support includes, but is not limited to, the following:

Application usage and 'how-to'

Ink cartridge replacement

Hardware, Software and consumables procurement advice

Virus confirmation and/or quarantine procedures

Server and Network Support

Increasing numbers of companies are deploying mission critical applications and business technology solutions on servers running the Microsoft Windows NT4/2000 network operating system (NT). While this move to NT is beneficial in terms of improved end user productivity and lower total cost of ownership, it provides a new set of challenges for businesses to ensure uptime and a high level of availability (up to 99.99%) becomes a priority. Our Server Support Solutions feature a standard on-site support offering for production servers, a high availability 24 x 7 offering to address your mission critical NT server requirements, and remote access support for time and cost efficient, routine or emergency work.

Remote Support

To further reduce support costs, Remote Support Services may be extended across the entire network enabling routine network administration tasks be carried out remotely

Training

By incorporating a formal training solution into your I/T plans, you will maximise employee productivity and software utilisation, reduce help desk support calls, and improve your return on investment. When employees are able to do their jobs efficiently, their overall satisfaction stays high. e-Partner provide:

Single-point-of-contact coordination for all training requirements

Up to date information on all leading Instructor-Led and Desktop Training courses

Coordination with planned IT Rollouts and Migrations

Desktop and BackOffice Training

Flexible Deployment Options (Instructor-Led and Technology-Based)

Instructor-led training courses are available at your site or ours.

Both Desktop Application and Technical Training Courses Available

Qualified Instructors

Customised Courses Available

Off-Site facilities for uninterrupted sessions

Desktop training provides training at the desktop via CD-ROM or via the Internet on your network. This solution is a highly graphical and interactive training solution that incorporates discovery questions to help ensure comprehension of the key aspects of the software program.

Cost Effective, Reusable Training and Reference Solution

Deployable at the Desktop or over a Corporate Network

Numerous Desktop Application Titles

Custom Course Development Available

Key Features and Benefits Summary:

Single-point-of-contact coordination for all support requirements

Assists decision making

Improves end user productivity

Optimises I/T investment

Maximum flexibility to match specific client requirements and I/T infrastructure

Multi-location support