Comments about our service...
Comments made to the Care Quality Commission Inspector during an unannounced inspection of our service:
Service users report that carers are reliable and committed to providing a good quality of care. Comments include, "I get the same carer", "they do everything required",
"very reliable", "good timekeeping" and "very pleased with care provided. CSCI Report 16.10.2008
The agency has robust recruitment policies and procedures which it adheres to and as such protects service users. The manager and staff demonstrate a committment to improving standards within this relatively new service. CSCI Report 16.10.2008
People are confident that the agency handles information about them appropriately. This is because the agency follows their policies and procedures. They get a consistent, and flexible care service from reliable and dependable staff members. CSCI Report 16.10.2008
A 2 Star Quality Service